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Guest Services Representative-Evenings

2 months ago

Destin, United States Legendary Inc Full time $15
Job DescriptionJob DescriptionCome work in the heart of Destin at the Emerald Grande on the Harbor Walk Village

We are looking for a full-time Guest services Agent who is outgoing, friendly, and eager to work, who will fit in great with our current team. You will be working at the Front Desk which is the center of everything that happens at our property. With direct contact with the guests we are responsible for making sure that their stay is Grande Scheduling flexibility is required based on business demand.

No experience is necessary, as we like to train on the job to ensure everyone has all the information they need about our one of a kind property. Just bring a positive attitude and a willingness to learn, we will do the rest

**Evening/Night position.

Hourly Rate of $15


Responsibilities:

  • Start each by completing daily checklist duties. Ensure each work station is fully stocked with check-in materials and supplies.
  • Review departure and arrival reports to ensure room moves are given priority. Verify an email was sent by Night Auditors to Housekeeping of room moves.
  • Read Front Desk Inbox emails and all Folio Messages for Departing and Arriving Guests.
  • Check-in arriving guests; verify identification of guests with driver’s license or military ID. Process credit card for remaining balance on account and pre-authorization for incidentals. Verify length of stay and number of persons staying in room. Have guests complete and sign registration card. Provide guests with room keys, explain property layout and amenities material. Enter data from registration card into IQWare and file completed registration card in bucket.
  • Check-out guests; accept room keys and print two copies of receipt. Have guests sign copy of receipt and retain executed copy for audit packet. Provide guests with second receipt copy. Encourage guests to visit us again soon.
  • Answer with confidence: guest’s questions regarding the Emerald Grande, Regatta Bay, SWOOP Fishing, Legendary Inc/Marine, Harborwalk Marina, Harborwalk Village, city wide restaurants, shopping, post-office, banking, etc.
  • Stay informed on anyone current and ongoing events on properly inform guests when questions arise.
  • Housekeeping and Maintenance; keep in constant communication with the housekeeping and maintenance departments for updates on clean and working rooms.
  • Demonstrate flexibility in satisfying customer demands in a high volume department.
  • Emailing correspondence to guests (Reservation confirmations, folios, etc.) scanning, copying, data entry, sending and receiving faxes and other administrative tasks as assigned by management.
  • Concise and accurate message taking.
  • Other duties as assigned.