Access Intake Specialist

3 weeks ago

North Little Rock, United States Arkansas Hospice, Inc. Full time
Job DescriptionJob Description

Full-and Part-Time Employee Benefits

Medical, Dental, and Vision Insurance Cancer plan.

401(k) retirement plan with matching Accident plan.

Paid time off (PTO) program Critical life events plan.

Tuition and certification reimbursement Employee Assistance Program (EAP).

Group Term Life Insurance and AD&D Free parking at all locations.

Short term and Long term disability Mileage reimbursement for company travel.

Un-reimbursed medical and dependent care.


The Access Intake Specialist receives incoming calls for referrals to hospice care, processes referrals and coordinates with Access Clinician(s) to ensure timely response to referral requests. He/she assists with the transition of referrals from the Access team to the appropriate hospice interdisciplinary group.


QUALIFICATIONS


Education: High school diploma or GED.

Experience: A minimum of one year experience in a hospital, home health agency, hospice, or related program.

Additional Requirements: Valid Arkansas driver’s license, car, and car insurance.


PRIMARY RESPONSIBILITIES


1. Greets customers on the telephone, answers general information questions, records patient information, and enters all referral calls into electronic medical record.

2. Provides information and support to patients, families, and referral sources concerning potential hospice care patients.

3. Follows appropriate referral intake process when taking referrals.

4. Contacts appropriate Access Clinician with referral information and scheduled appointment, in coordination with Access Coordinator or Supervisor as needed.

5. Effectively communicates with patients, families, interdisciplinary team members, and other healthcare providers.

6. Ensures timely transfer of all referral information to appropriate Access Clinician and team assigned.

7. Follows appropriate referral intake process when taking referrals.

8. Maintains all information relevant to the access team in an accessible, designated location.

9. Demonstrates familiarity with policies of Arkansas Hospice, Inc. and rules and regulations of state and federal agencies, which aid in determining patients’ appropriateness for hospice care services.

10. Interacts appropriately with supervisor, patients, family members and all other customers.

11. Is productive and uses time and resources efficiently.

12. Participates in Performance Improvement activities.

13. Maintains strict confidentiality at all times.

14. Accepts direction and follows instructions from supervisor.

15. Adheres to all organizational and departmental policies and procedures.

16. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.

17. Attends all required meetings and in services; seeks opportunities for additional professional development activities as appropriate.

18. Performs other duties as assigned.



COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES

THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITY AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.


1. Knowledge of medical records and medical terminology.

2. Knowledge and acceptance of hospice philosophy and principles of care.

3. Skill in organizing and prioritizing workload.

4. Ability to recognize both positive and negative aspects of death and grief.

5. Ability to communicate effectively both orally and in writing.

6. Ability to communicate effectively with co-workers and other customers.

7. Ability to follow basic safety policies and procedures.

8. Ability to use good judgment and to maintain confidentiality of information.

9. Ability to work as a team player.

10. Ability to demonstrate tact, resourcefulness, patience and dedication.

11. Ability to accept direction and adhere to policies and procedures.

12. Ability to work in a fast-paced environment.


This position is designated as a safety sensitive position because it performs the above listed functions while regularly working with confidential and/or proprietary Arkansas Hospice and patient information, including but not limited to patient medical records, current or former employee information, Arkansas Hospice records, and other information that the employee regularly uses to perform job functions.


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