Client Communication Specialist

4 weeks ago


Grayslake, United States SMS Staffing Inc. Full time
Job DescriptionJob DescriptionSMS Staffing is hiring IMMEDIATELY for a Client Communication Specialist in the Grayslake, IL area. If you are looking for growth in an organization then look no further
COMPENSATION: $18 - 22 per hour based on experience1st shift - 8:00 AM to 5:00 PMOvertime hours as needed.
About the Role:
  • Be the front-line communication for the assigned client
  • Research and assist internal and external clients with our “one-call resolution” expertise
  • Interact daily with our Account Management / Operational Teams
  • Set our Logistics Team up for success, providing parameters for order direction and packing requirements
  • Generate reports pertaining to inventory, shipment tracking, and order history
Preferred Qualifications:
  • Problem Solver; “Out of the Box” Thinker
  • Demonstrate Strong Communication Skills
  • Ability to Proactively Manage Multiple Tasks
  • Deliver Insight & Recommendations for Overall Client Success
  • Continual Development & Redefine Client Behaviors
  • Effectively work Independently in a Fast Paced Environment
  • Exhibit & Maintain Empathy & Composure in High Pressured Situations
  • Interpret Client Needs & Make Educated Decisions for a “Win – Win” Solution

Requirements:

  • High School Diploma or GED
  • 1-2 Years of a call center experience or 2 -3 years of Client facing environment
  • Knowledge of Microsoft Office
  • Intermediate proficiency in Excel


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