Personal Lines Customer Service Representative I

2 weeks ago


Kyle, United States Johnson Insurance Agency LLC Full time
Job DescriptionJob Description

Our dynamic team in Kyle, TX seeks an enthusiastic individual to provide exceptional customer service to our insurance agency clients and policyholders. Youll be responsible for helping to resolve billing issues, gather necessary information for policy changes, and supporting the sales goals of the agency. We are a small team and depend on each other to meet the needs of our clients and our goals. If you have previous experience in a customer service role (preferably in the auto and home insurance industry) and have a friendly, client-first attitude, please apply today


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off


Responsibilities
  • Be front line support for Agency Owner
  • First to answer all phone calls and diligently assist the caller within the scope of this position (depending on licensing)
  • Assist with sending Auto ID cards and handling mortgagee requests
  • Handle basic billing inquiries where allowed (depending on licensing)
  • Assist with policy alerts and follow up
  • Assist with scheduling annual policy reviews with existing clients
  • Scan documents into appropriate system as needed or required
  • Complete daily assigned tasks to include:
  • Calling clients for notice of cancellation
  • Follow up for missing documents or other action needed on policies
  • Follow up on quotes given to schedule reviews
  • Assist with management of Agency social media accounts to include Linked-In, Facebook and Instagram
  • Call leads and prospects to gather information to quote

Requirements
  • No insurance experience required but preferred
  • Ability to obtain P&C license within 3 months of employment
  • Full time, in office position
  • Proficient in use of VOIP phone system, MSOffice, personal computer
  • Bi-lingual in Spanish, preferred
  • Working knowledge of social media platforms including Linked-In, Facebook and Instagram


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