Appointment Scheduler

3 months ago

Knoxville, United States University Physicians Association Full time
Job DescriptionJob DescriptionDescription:

University Physicians' Association is looking for a full-time Appointment Scheduler for HIGH-RISK OB CONSULTANTS, our fast-paced practice located on the campus of UT Medical Center.


RESPONSIBLE AND ACCOUNTABLE FOR:

  • Scheduling of new and established patient appointments for multiple locations
  • Knowledge of specific insurance requirements
  • Complete information in the computer including patient demographics and detailed insurance data
  • Completing tasks timely, completely and correctly
  • Documents appropriate information in scheduling program
  • This position requires the employee to make every effort to remain a flexible, cooperative and supportive member of the staff; act as a liaison between other departments within the office; and maintain friendly open lines of communication
  • Performs all duties in an independent manner with minimal direction and supervision
  • Recognizes and performs duties which need to be performed, although not directly assigned
  • Present a friendly and positive attitude when answering phones
  • Forwarding of calls to appropriate team members/departments
  • Assist with medical records as needed

DUTIES AND TASKS INCLUDE BUT ARE NOT LIMITED TO:

  • Keeps all patient information, practice information and staff information confidential
  • Performs routine work under general supervision
  • Follows established procedures, referring all new or unusual questions/concerns
  • Acts as patient advocate, ensuring a setting that protects the rights of the patient, in compliance with HIPAA, and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety or dignity
  • Maintains knowledge of, and complies with, established policies and procedures

Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, Life Insurance, 401k with company match and immediate vesting, Critical Illness, and more

Requirements:
  • Previous medical office experience including appointment scheduling and operation of multi-line telephone system
  • Good reading comprehension and ability to clearly communicate with patients and other facilities
  • Able to deal compassionately, professionally, and courteously with patients, their families, physicians and fellow staff
  • Bilingual in Spanish is a plus

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