Guest Service Representative
2 months ago
The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you
Responsibilities
- Greet every guest with a smile
- Assist guests with the registration process
- Answer phone calls and take messages accurately
- Anticipate the needs of guests and build rapport
- Respond to guest concerns and resolve them appropriately, escalating to management when necessary
- Maintain accurate records of registration and payment information
- Ensure compliance with health and quality standards
- High School Diploma/GED required
- Familiarity with hospitality industry standards
- Knowledge of front desk operations and procedures
- Proficient in English; knowledge of other languages is a plus
- Ability to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations
- Ability to demonstrate genuine care for customers and employees
- Ability to work in a fast-paced environment
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