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Customer Service Representative | Hotel Reservations Specialist

4 months ago

Franklin, United States Traveling Teams Inc. Full time
Job DescriptionJob Description

The Customer Service Representative | Hotel Reservations Specialist position is responsible for facilitating the hotel room booking process as outlined by Traveling Teams Inc.’s standard operating procedures.

The Customer Service Representative | Hotel Reservations Specialist position is responsible for maintaining the company’s brand image and delivering exceptional customer service.

This full-time, in-office position entails answering inbound customer calls and relaying hotel reservation details effectively and efficiently. The work is primarily independent, but may – at times – require internal team collaboration.

General Responsibilities & Duties:
  • Answer incoming calls to assist with reservations, confirmations, room need requests, and questions.
  • Warmly greet a high volume of calls and perform reservation procedures.
  • Explain hotel details, rates, services, amenities, and other information about the hotels as requested.
  • Sell, process, enter, and confirm room reservations using Traveling Teams selling techniques and strategies.
  • Provide incoming callers with appropriate room assignments and types while up-selling when appropriate.
  • Navigate multiple internal systems to facilitate the reservation of hotel rooms on behalf of customers.
  • Verify payment for stay including incidental costs by obtaining credit information.
  • Assist incoming callers with issues and complaints, with empathy and a focus on guest satisfaction.
  • Perform all daily duties as assigned by Supervisor(s).
Position Required Skills/Abilities:
  • Basic understanding of clerical and administrative procedures.
  • Excellent written and verbal communication skills.
  • Active listening and interpersonal skills.
  • Excellent attention to detail.
  • Ability to solve problems as they arise and maintain confidentiality.
  • Basic computer skills and ability to adapt to new software.
  • Familiarity with customer service expectations.
Preferred Education and Experience:
  • High school diploma or equivalent required.
  • Associate’s degree or higher preferred.
  • 1-2 related years of experience preferred; no experience required.
  • Preferred industry experience includes, but is not limited to, customer service representative, call center agent, front desk agent, receptionist, booking specialist, travel agent, or similar office administrator.
  • Preferred educational background includes, but is not limited to, communications, business administration, hospitality, and/or sports management.
About Traveling Teams Inc:

Over 20 years ago, Traveling Teams Inc. was founded on the simple concept of service. We decided from the beginning that we would only serve youth sports and, now, we are the leading youth sports housing provider in over 600 markets throughout North America and some parts of Canada. We have forged lasting relationships with all major national hotel brands, CVBs, event holders, and sports commissions. Through these relationships, we have proven successful in managing the volume and prestige of any event. As the Company evolves, we will continue to invest in state-of-the-art technology and always keep remarkable service at the forefront of our vision and model.


customer service representative, call center agent, front desk agent, receptionist, booking specialist, travel agent, sports manager, event planner, or similar office administrator.

customer service representative, call center agent, front desk agent, receptionist, booking specialist, travel agent, sports manager, event planner, or similar office administrator.

customer service representative, call center agent, front desk agent, receptionist, booking specialist, travel agent, sports manager, event planner, or similar office administrator.


Monday - Friday, 9:00 a.m. - 6:00 p.m. (mandatory, in-office)
Saturdays, 10:00 a.m. - 4:00 p.m. (optional, work-from-home)
Sundays, 2:00 p.m. - 8:00 p.m. (optional, work-from-home)
40 hours/week