IT Technical Support Level 2+
7 days ago
Duties & Responsibilities
- Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
- Manage projects from start to finish
- Have the ability to assist in these areas as well:
- Deploying and managing Windows Servers and Active Directory
- Designing Local Area Networks
- Implementing and monitoring network security
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions
- Performing network infrastructure troubleshooting
- Manage Microsoft Exchange Server
- Telephone solutions
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- 3 years of experience in a client-facing environment such as sales engineering
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tool a plus
- Working knowledge of PSA (ticketing) tools is a plus
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
- Having worked in an MSP environment is a major plus.
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. Employment Type: Full time Location: Richardson, TX
-
IT Technical Support Level 2+
7 days ago
Richardson, United States K2 Staffing, LLC Full timeJob DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company located in the Dallas, TX area (Richardson, TX) and they are in need of a IT Technical Support - Level 2+. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage...
-
Desktop Support Engineer
17 hours ago
Richardson, United States Nscglobal Full timeOverview: NSC Global is currently looking for a Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial...
-
IT Technical Support Supervisor
12 hours ago
Richardson, United States CareerBuilder Full timeWho we are : BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. Theres no denying our work is demanding, both in volume and pace, but were up for the challenge. We love the balance of hard work and fun so, youll...
-
Desktop Support Engineer
Found in: Resume Library US A2 - 1 week ago
Richardson, Texas, United States NSC Global Full timeOverview: NSC Global is currently looking for a Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create...
-
Senior Lead Engineer, Technical Support
7 days ago
Richardson, United States HRMavenir Systems, Inc. Full timeU.S. Department of Labor. Employment and Training Administration. Labor Condition Application (LCA) for H-1 B or E-3 Nonimmigrants. Mavenir Systems, Inc. LCA Filing Notice. NOTE: THIS IS NOT A POSTING OF A JOB VACANCY NOTICE - This notice, as require Technical Support, Lead, Engineer, Technical, Support, Senior, Technology
-
Technical Writer, Junior
Found in: Talent US C2 - 2 weeks ago
Richardson, United States Parsons Corporation Full timeDescription : POSITION OVERVIEW: Performs difficult and/or complex writing and editing tasks required in the original creation of technical design specification documents, training & users guides, proposals, presentations, reports, technical support documentations, newsletters, online application help, multimedia resources, and other materials. The...
-
ServiceNow Technical Architect
3 days ago
Richardson, United States Diverse Lynx Full timeTechnical ArchitectOnsite- - Richardson, TX (3 days/week to work from office)Experience Integrations with other tools/sources, ability to lead discussions with business stakeholders, able to coach team and work on forms as well (IT/HR/Custom Apps)Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due...
-
ServiceNow Technical Architect
7 days ago
Richardson, United States Diverse Lynx Full timeTechnical Architect Onsite- - Richardson, TX (3 days/week to work from office) Experience Integrations with other tools/sources, ability to lead discussions with business stakeholders, able to coach team and work on forms as well (IT/HR/Custom Apps) Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due...
-
IT Support Technician
7 days ago
Richardson, United States Preferred Risk Insurance Full timeJob DescriptionJob DescriptionWe are seeking the ideal candidate to join our team in an IT Support Technician role. They will perform PC Support, basic systems administration, network security, user account management, wireless network management, documentation. Providing IT-related information and guidance to all users throughout the Organization, the IT...
-
Java Developer- Backend
1 week ago
Richardson, United States Ready Support Services Full timeJob DescriptionJob DescriptionReady Support Services is seeking Java Backend Developers. These positions will support the prime contractor to develop, implement, improve, troubleshoot, and maintain existing application software and services as well as code in Java for new development projects. The program follows Agile principles, utilizes Scrum methodology,...
-
IT Support Technician
1 week ago
Richardson, United States Warrior Insurance Network Full timeJob DescriptionJob Description*This is an on-site position reporting to the Richardson, TX location Monday-Friday. We are seeking the ideal candidate to join our team in an IT Support Technician role. They will perform PC Support, basic systems administration, network security, user account management, wireless network management, documentation. Providing...
-
Inside Technical Representative
7 days ago
Richardson, United States GTT, LLC Full timeInside Technical RepresentativeContract Duration 6 MonthsGeneral Summary:Under general supervision, this mid-level Inside Technical Representative position provides moderately complex technical troubleshooting assistance on Residential HVAC products through a Call Center to the client dealers, contractors, and the client Field Sales personnel.Job Duties...
-
Entry Level Customer Service
2 weeks ago
Richardson, United States Pursuit Enterprise Full timeJob DescriptionJob DescriptionA thriving Customer Service and Sales firm, Pursuit Enterprise is a dynamic team that serves the Addison community with the best service options in the area. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to...
-
Entry Level Customer Service
3 days ago
Richardson, United States Pursuit Enterprise Full timeJob DescriptionJob DescriptionA thriving Customer Service and Sales firm, Pursuit Enterprise is a dynamic team that serves the Addison community with the best service options in the area. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to...
-
HVAC Technical Consultant
Found in: Appcast US C2 - 1 week ago
Richardson, United States PrideStaff Full timeOur Richardson client is looking for someone with HVAC maintenance experience to join their team! This position has a hybrid schedule with M-Th onsite and remote on Friday! Compensation: $30-40/hr DOE Under general supervision, this mid-level position provides moderately complex technical troubleshooting assistance on Residential HVAC products through a Call...
-
Entry Level- IT Analyst
1 week ago
Richardson, United States AVS TECHNOLOGY Full timeJob DescriptionJob DescriptionEntry Level- IT Analyst Overview:Looking for an experienced Support Technician with strong computer and networking skills. Candidates will be responsible for help desk support of primarily IP based systems in commercial and industrial environments. Applicant will be responsible for taking technical calls, providing remote...
-
HVAC Technical Consultant
1 week ago
Richardson, United States PrideStaff Full timeJob DescriptionJob DescriptionOur Richardson client is looking for someone with HVAC maintenance experience to join their team!This position has a hybrid schedule with M-Th onsite and remote on Friday!Compensation: $30-40/hr DOEUnder general supervision, this mid-level position provides moderately complex technical troubleshooting assistance on Residential...
-
Sales Support Coordinator
2 weeks ago
Richardson, United States ASSA ABLOY Global Solutions | Hospitality Full timeThe qualified candidate will support the Regional Sales Manager in their region help drive revenue for the overall territory. Heavy emphasis will be on maintaining the CRM to ensure all leads and opportunities are being worked. This position requires a strong understanding of our products and services, the ability to work in a fast-paced environment, some...
-
Sales Support Coordinator
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Richardson, United States ASSA ABLOY Global Solutions | Hospitality Full timeThe qualified candidate will support the Regional Sales Manager in their region help drive revenue for the overall territory. Heavy emphasis will be on maintaining the CRM to ensure all leads and opportunities are being worked. This position requires a strong understanding of our products and services, the ability to work in a fast-paced environment, some...
-
Hotline Support Technician
5 days ago
Richardson, United States Chint Power Systems Americas Full timeJob purpose The Hotline Support Technician/ Engineer role is to delight customers through assisting with online support and telecommunication. This is a highly impactful role, requiring a generalists mindset and an eagerness to learn and develop a broad expertise of CPSs products, across the electrical, and software domains. As technical support personnel,...