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Program Manager
3 months ago
Full Time
Location: Brockton, MA
General Statement of Duties: Program Manager of the Case Management Program is responsible for monitoring, overseeing, coordinating and managing the quantity and quality of services provided by HIV case management and housing teams. Ensure all operations meet agency and funding source standards. This position will also maintain a small caseload of individuals living with HIV/AIDS.
Responsibilities:
· Perform network and outreach in collaboration with local communities and organizations to identify HIV positive populations in need of medical and supportive interventions/services.
· Facilitate weekly Case Management Team Meetings including documentation and follow up.
· Review persons served records to assure up-to-date record keeping in accordance with program and agency policy.
· Review data in CareWare System to assure program is meeting both qualitative and quantitative outcomes.
· Review and maintain client voucher and account systems.
· Provide regular (minimum of monthly) and documented administrative supervision, staff training, and professional development as assigned by Senior Director of HIV Services.
· Assist in management and operation of the BAMSI Community Food Pantry provided in partnership with the Greater Boston Food Bank (GBFB). Including inventory, ordering and picking up of food, and distribution of food to persons served.
· Ensure case management team know, understand, and adhere to agency/program policy and procedures.
· Perform case management duties including but not limited to:
o Assist with connecting persons served to medical care, insurance enrollment, medical appointments and other appropriate social, mental health and financial services.
o Perform ongoing needs assessments and care planning with persons served.
o Develop and provide appropriate supportive referrals in the persons served. identified and/or focused area of need.
o Provide transportation, information and education and assistance with accessing community services.
o Fulfill charting and data collection duties including training and successful use of CareWare or other EHR.
o Conduct home visits and transport persons served to and from appointments (i.e. legal, immigration, social services, medical, etc.) as needed and/or assigned by supervisor.
· Perform community education services such as community fairs/meetings whose focus will be health issues and access to service for people in the Brockton area.
· Establish and maintain a good rapport and collaborative relationships with staff, persons served and other program-related individuals.
· Attend meetings, conferences, and trainings to expand knowledge of HIV disease and related topics (STI’s, Hepatitis, substance abuse, harm reduction, etc.) and be current on new community resources and evidence-based practices as required by supervisor or designee.
· Perform duties consistent with agency/program policies and procedures. Execute duties to reflect reasonable safety standards. Universal/standard precautions must be utilized, and training obtained in areas that constitute risk.
· Perform other related work duties as needed or as required by supervisor or designee.
Qualifications:
· Bachelor's or associate degree in human service field preferred; Degree substituted with a minimum of 3 years experience in related field.
· Supervisory experience required.
· Case management or care coordination experience required
· Demonstrated ability to provide bilingual case management in priority populations including, but not limited to, Haitian Creole, Cape Verdean Creole, Portuguese, and Spanish is strongly preferred.
· Firsthand understanding of issues related to living with HIV/AIDS is strongly desired.
· Knowledge of Harm Reduction principles and practices required
· Demonstrate a level of comfort working with diverse populations including people of color, people who use drugs, people experiencing homelessness, sex workers, LGBTQ+, and/or people recently released from prison.
· Persons with lived experience, POC and LGBTQ+-identified individuals strongly encouraged to apply.
· Ability to work both independently and in a team environment required.
· Excellent written and oral communication skills required.
· Excellent organizational, written, and oral communication skills required.
· Demonstrated experience providing culturally competent and sensitive care.
· Proficiency in Microsoft Platforms including Word, Teams, and Outlook required.
· Must have valid driver’s license and own means of transportation.
· Resident of or familiarity with the Brockton Area preferred.
40 hrs
