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Spa Guest Advisor

4 months ago

Lafayette, United States Spavia Day Spa Full time
Job DescriptionJob DescriptionSpavia Lafayette is hiring NOW, for several new Spa positions

We are screening candidates for Guest Advisors, Estheticians, and Massage Therapists  

Spavia Lafayette is a locally owned and independently operated luxury day spa in Lafayette, Louisiana.

Guest Advisors are the face and voice of the spa. Guest Advisors must radiate a polished and professional personality at all times, to both guests and team members.  Key qualities include: a positive atittude, a friendly demeanour, cordial and courteous both in-person on over the phone. It is expected that each Guest Advisor goes above and beyond to ensure each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and desire to build long-lasting relationships with guests who will return again and again.

Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full range of massage, skin care, lash & brow, mineral makeup, and full body waxing, plus body wraps/scrubs. We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.

Why join the Spavia family
  • Our atmosphere is well suited for personal success and growth 
  • Competitive Pay, Commissions, and Paid Time Off
  • We are: giving, respectful, built on a strong team culture, and are fun‬‬‬‬‬‬ 
ResponsibilitiesSpa Coordinator Responsibilities
  • Ensuring an exceptional guest experience to each guest, every visit
  • Greeting and assisting guests
  • Membership, spa boutique, and product sales
  • Scheduling appointments and answering phones
  • Checking guests in and out and ensuring the accuracy of all transactions
  • Maintaining a beautiful spa, retail space, and reception area
  • Provide education to guests regarding our Spavia story, our spa boutique products and items, and our treatments offered for optimal results
  • Maintain and provide accurate and timely responses to all guest inquiries and needs
  • Must be a strong team player and proactively support the spa’s and guest's needs (see-a-need, fill-a-need mentality)
  • Service and hospitality focussed
Required SkillsSpa Coordinator Requirements:
  • Minimum high school diploma
  • Self motivated and high-energy
  • Reliable, self-disciplined, punctual, passionate for service, and goal-driven
  • Polished, professional and have a positive attitude
  • Strong team player
  • Drug/alcohol free
  • Reliable transportation to and from the spa
  • Well-spoken, good phone etiquite skills, and an ability to multitask
  • Combined education and previous customer service / administrative, hospitality, and retail experience is strongly desired
Job Type: Part or Full-Time positions available. Weekend Availability is Required.