Customer Service Rep

2 months ago


Lubbock, United States Abilene Aero Full time
Job DescriptionJob DescriptionSalary: $15.00

This position requires excellent communication skills, expedient responsiveness, attention to detail, a cheerful and enthusiastic personality to make all customers feel welcome, while ensuring their business needs are met with the utmost in attentiveness and professionalism. Our CSRs provide online, in-person, and telephonic services to a wide range of internal and external customers.


Customer Service Representative (CSR) Qualifications:

  • Previous customer service experience preferred but not required
  • Must be able to work efficiently to handle payment processing, invoicing and the associated computer entries and paperwork efficiently and accurately.
  • Experience preferred in providing top-quality customer service in a face-to-face setting
  • Friendly and attentive personality
  • Excellent interpersonal skills and communication skills
  • Experience with conflict-resolution in a customer service environment
  • Exceptional ability to attend to details
  • Computer skills, e.g., POS systems, accounting systems, Excel
  • Ability to multi-task effectively, interacting with customers, answering phones and attending to computer work
  • Must be able to work Holidays and weekends

CSR Duties Include:

  • Handling and routing telephone calls with customer-oriented level of service
  • Face to face interactions with customers during over the counter sales
  • Data entry and other computer work, communication with customers via email, track inventory and process financial transactions via Point of Sale Systems
  • Excellent attention to detail while ensuring timely and efficient service
  • Connecting clients to appropriate personnel
  • Performing administrative support tasks as needed
  • Maintaining professionalism

Benefits:

  • Full-time hours, with some overtime
  • Competitive hourly wages
  • Medical, vision, and dental coverage
  • Life insurance and AD&D coverage
  • Paid sick and vacation leave
  • 401(k) matching available after one year

Other:

  • Must be able to work days, nights and weekends. 
  • Must be able to work on Holidays
  • No felonies in the last 10 years
  • Must be able to complete and pass a pre-employment drug screen and background check


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