Transfer Nurse

Transfer Nurse (LVN) - PRN Days

I. Support Function
Answers calls for referring facilities regarding possible admissions.
Provides a clinical determination from faxed clinical information in a timely manner with an admission determination.
Follows a guideline and exclusionary to support an acceptance or deflection criteria.
Works as a team player with other staff to support Intake, in calling referral sources to coordinate a transfer from ER’s, nursing homes, and the community.
Ensures timely, efficient and accurate documentation of clinical referrals through various platforms including keeping data metrics to analyze efficiency.
Highly organized and deadline oriented with demonstrated attention to detail.
Answer calls from referring facilities regarding possible admissions, referrals for scheduling assessments, or general questions about programming.
Use crisis stabilization techniques and proper procedures in making referral to appropriate facilities.
Maintains program and patient information and data to create reports, census and assist in data management.
Performs other related duties as assigned.
II. Collaborate with Inter-Disciplinary Team
Participate in development of programs/projects that maximize continuing care efficiencies and effective outcomes.
Effectively communicates to the Intake team on transfer patient updates and verification issue.
Takes initiative to help the team, is flexible when asked to assist in other areas.
Promote effective working relations and work effectively as part of a department/unit team intra- and inter- departmentally to facilitate the department’s/unit’s ability to meet its goals and objectives.

IV. Professional Behavior and Development
Maintain principles of the organization’s values.
Identify personal and professional goals.
Abide by the professions code of ethics and conduct.
Provide education on patient rights and responsibilities.
Participate in hospital-wide committees, initiatives and projects.
Conduct self in a professional manner with patients, families, and community colleagues.
Takes initiative to help the team, is flexible when asked to assist in other areas.
Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situation.
V. Document Professional Activity
Respects confidentiality at all times; follows HIPAA guidelines for disclosing information.
VI. Provide Information/Referral Services for Community Resources
Maintain constant awareness of area resources, eligibility criteria, and updates on changes in these services.
Participate in community-based initiatives relevant to work assignment.
Keep updated out-of-area resource information relevant to patient needs.
Advocate for system change to improve continuing care outcomes.
VII. Participate in Required Departmental Activities
Attend required staff meetings, supervision, and related projects or committee meetings when needed.
Complete work as assigned.
Complete daily statistics in timely and accurately.
Demonstrate collegiality and commitment relevant to the department’s mission.
Adheres to attendance requirements. Utilizes correct procedure for taking time off.
VIII. Demonstrate Commitment to Patient Safety
Understand and follow the organization’s patient safety-related policies, procedures and protocols.
Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes.
Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk.
Report potential or actual patient safety concerns in a timely manner per the organization’s protocol.
IX. Act as a Corporate Citizen
Act with integrity by adhering to policies and compliance requirements consistently and openly report concerns to Leadership without fear of retaliation.
Is aware of the legal, regulatory and accreditation requirements that apply to this area
I. Customer Service
Maintains the highest level of customer service via courtesy, compassion and positive communication.
Promotes the mission and vision of PAM Health within the work environment and the community.
Respects dignity and confidentiality by adherence to all applicable policies and procedures.
Assumes responsibility for maintaining a clean, safe environment. Demonstrates knowledge of the facility and services provided.
Greets all customers in a positive manner and demonstrates sensitivity to customer’s needs.
Answers telephone appropriate to department guidelines and avoids excessive transfers.
Provides superior customer service while never crossing therapeutic boundaries.
Demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive
manner.
II. Health and Safety
Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
Participates in OSHA required training.
Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
Reports unsafe practices to management.
Knows own role in case of an emergency.
SECTION 4: POSITION QUALIFICATIONS:
Education and Training: Valid LVN license for the state of Texas. Completion Crisis Prevention Training (CPI) and CPR within 30 days of hire and prior to patient contact.
Experience: Previous experience in behavioral health and substance use field; working with case management, hospitals, and admissions preferred. Excellent customer services, verbal and written communication skills. Organizational and multitasking skills. May be required to work flexible hours. Position may be facility based or remote. Shifts will vary to support this 24/7 department; will include day and overnight coverage with shift time that may vary over different US time zones.
Knowledge, Skills, and Abilities:
Knowledge of clinical/professional code of conduct principles.
Knowledge of psychosocial assessments, utilization and case management principles.
Knowledgeable regarding individual and family-supportive counseling and advocacy.
Knowledge of age-specific competencies.
Ability to work collaboratively with other disciplines.
Effective verbal and written communication skills.
Basic Microsoft desktop computer application skills.
Ability to work with hospital administration, professional, supportive and clerical personnel, patients and families.

WORKING CONDITIONS: Working generally indoors in well-lighted, well-ventilated areas. Working conditions as in hospital surroundings.

ORGANIZATIONAL DATA: This is a non-exempt position, supervised by the Director of Clinical Services. No formal line(s) of promotion exists.

The above statements are intended to describe the general nature and level of the work being performed. They are
not intended to be construed as an exhaustive list of all responsibilities, duties, and skill required of personnel so
classified.

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.