PCA/Unit Administrative Assistant

2 months ago

Sugar Land, United States Houston Methodist Full time
Job Summary

Houston Methodist is seeking a highly skilled PCA/Unit Administrative Assistant to join our team. As a key member of our interprofessional team, you will be responsible for performing essential functions that support the delivery of high-quality, cost-effective care.

Key Responsibilities
  • Provide direct patient care under the direction of a registered nurse, ensuring the highest level of patient satisfaction and safety.
  • Assist with calls to physicians and their office, bed management, transfer services, and other floor coordination, working closely with the Operations Administrator as needed.
  • Answer incoming telephone calls for the unit, transferring as appropriate, and facilitate effective throughput with timely communication.
  • Conduct hourly rounding to ensure patient needs are met, monitoring and addressing noise levels to improve patient satisfaction.
  • Collaborate with the interprofessional healthcare team to improve patient safety, reporting near misses and contributing to quality and safety initiatives.
Requirements
  • High School diploma or equivalent education.
  • Eighteen months of Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), or Patient Care Assistant (PCA) experience.
  • One year of secretarial/office, college/vocational training, or six months of internal cross-training within Houston Methodist.
  • Prior healthcare experience and/or medical terminology preferred.
  • BLS - Basic Life Support (AHA) or CNA - Certified Nursing Assistant - State Licensure (for Skilled Nursing Facility/SNF/Rehab departments only).
Knowledge, Skills, and Abilities
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
  • Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles.
  • Performs basic patient care activities of daily living (ADL's) within unit-specific defined limits and job scope, such as assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity.
  • Ability to operate and troubleshoot equipment (fax, PC, printers, telephones, etc.).
  • Proficient computer application skills.

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