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Leasing Consultant

2 months ago

Philadelphia, United States The Galman Group Full time
Job DescriptionJob DescriptionDescription:

Position Summary

We are seeking a Full-Time Leasing Consultant to join our team The Leasing Consultant role is primarily a sales position with a strong emphasis on customer service and achieving property goals. As a Leasing Consultant, you will manage the sales process from start to finish, presenting our apartments and communities in a compelling way by building relationships and creating excitement. You will maintain these relationships by providing excellent customer service and helping current residents resolve problems as they arise.


Duties & Responsibilities

  • Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
  • Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
  • Inspects models and "market ready" vacancies daily to ensure cleanliness.
  • Answers incoming phone calls, texts, emails and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or manager when appropriate.
  • Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.
  • Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
  • Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Prepares miscellaneous resident communication as needed.
  • Completes all lease paperwork including related addenda and accepts initial rents and deposits.
  • Prepares Welcome gift, paperwork and keys for new residents.
  • Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up.
  • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
  • Inventories office supplies on periodic basis. Reports needs to manager.
  • Organizes and files appropriate reports, leases and paperwork.
  • Attends company meetings when requested.
  • Assists manager and assistant manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
  • Performs any additional duties assigned by assistant manager, manager or supervisor.
Requirements:

Education

  • High School Diploma or Equivalent (College Degree or Coursework Desirable)

Specialized Skills & Knowledge

  • Prior Leasing Experience Preferred but Not Required
  • Must be able to work in a fast-paced and customer service-oriented environment
  • Understanding of computer systems, web applications and software.
  • Performs duties under pressure and meets deadlines in a timely manner 8.
  • Works as part of a team.
  • High degree of flexibility with the ability to work independently
  • Excellent organizational, presentation, interpersonal, written and oral communication skills
  • Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders