Job File Coordinator

2 weeks ago


Wilmington, United States SERVPRO of New HanoverBrunswick & South Columbus Counties Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

NOW HIRING: Job File Coordinator at our New Hanover Franchise located in Wilmington, NC.

Do you love working with people and educating them? Do you want to be a leader in a great company? Do you love working with numbers and being a part of a team? Do you want to be part of the driving force behind increasing profits of a growing company?

The Job File Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment

Benefits
  • Competitive compensation
  • Superior benefits
  • Career progression
  • Professional development
And more

Primary Responsibilities
  • Monitor job file status
  • Monitor job file audit status
  • Maintain job file WIPs
  • Monitor and ensure client requirements are followed
  • Review and validate initial field documentation
  • Daily job file coordination
  • Perform job file backup
  • Maintain internal and external communications
  • Prepare job file reports
  • Complete and review job file documentation for final upload and the audit process
  • Complete job file audit process
  • Perform job close-out
  • Assist other departments, as needed

Position Requirements
  • Valid driver's license required
  • 2+ year(s) of administrative or office-related experience
  • Experience with writing estimates, job file processes, and quality assurance required
  • Experience in construction environment required
  • Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
  • Polite, confident, and excellent customer service skills, including listening and questioning skills
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Experience in building a strong team with tangible leadership skills
  • Solid organization and planning capabilities, strong attention to detail
  • Demonstrated ability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
  • Ability to learn new software, including proprietary software and Xactimate estimating software preferred
  • College degree preferred, with experience in customer service industry environment a plus
  • Ability to successfully complete a background check subject to applicable law
Pay is based on experience.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. Each SERVPRO Franchise is Independently Owned and Operated.



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