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Receptionist

3 months ago

Birmingham, United States Cahaba Medical Care Foundation Full time
Job DescriptionJob Description

Receptionist

Reports to Office Manager


Background: Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Jefferson, Bibb, Perry, and Chilton counties. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care.


Responsibilities & Duties

In accordance with policies & procedures:

  • Answer the telephone in a courteous and professional manner within 3 rings

  • Receive and convey messages in writing, verbally and electronically

  • Assist patients and their families in a compassionate manner

  • Make appointments following preset scheduling rules

  • Fax documents

  • Scan documents

  • File documents

  • Prepare documents for mail-out

  • Open and distribute incoming mail

  • Assist in routing telephone calls and messages to the appropriate staff

  • Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy

  • Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient

  • Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner

  • Communicate with providers effectively about patient and scheduling conflicts (i.e. double booking, rescheduling, follow-ups with a different provider)

  • Ensure that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.)

  • Ask patient for updated insurance information, verify insurance eligibility, and screen patients for sliding fee eligibility based on income and household size information

  • Explain sliding fee application process to potentially eligible patients

  • Perform any other duties assigned by a supervisor



Qualifications:

  • Excellent communication and interpersonal skills

  • Excellent ability to multitask

  • Attention to detail

    • Due to the nature of the job, needs to take detailed messages that are forwarded to the right staff member that has all correct information about the person that call

    • Vitally important that all demographic data is entered into each patient’s medical record correctly

  • Flexibility

  • Minimum of a high school diploma

  • Prompt, regular attendance at the office