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Infrastructure Administrator II
3 months ago
EFC is seeking an experienced and innovative Infrastructure Administrator II to join our IT team in St. Louis, MO. This position requires an individual with a strong background in backend projects, advanced network design and configuration, and a proactive approach to system and software management. The ideal candidate will play a vital role in maintaining and enhancing our IT infrastructure, ensuring high levels of system performance and security.
Responsibilities:
- Backend Projects:
- Lead and manage backend IT projects, ensuring successful implementation and alignment with business objectives.
- Collaborate with various departments to identify IT solutions that support organizational needs.
- Level III Support Helpdesk:
- Provide expert-level technical support for complex issues, serving as the last line of defense before escalating to external vendors.
- Mentor junior team members and contribute to the development of the helpdesk team.
- Microsoft 365:
- Administer Microsoft 365 services, focusing on Entra (Azure) for advanced identity and access management.
- Manage the Protection section, including Identity Protection, Conditional Access, and various Authentication methods to secure access and identity.
- Oversee the deployment and management of policies and software packages in Microsoft Endpoint Manager (Intune), ensuring device and application compliance.
- ManageEngine:
- Implement, manage, and optimize ManageEngine ServiceDesk Plus for IT service management.
- Administer Zoho and EMS Directory Management, ensuring accurate and efficient user and access management.
- Manage all underlying systems that facilitate SSO, SCIM provisioning, and automated Help Desk instance access to streamline operations and enhance security.
- Zscaler (ZIA/ZPA/ZCC/ZDX):
- Configure and maintain Identity Providers within the Zscaler environment to ensure secure access and identity management.
- Oversee the controls for SSO and SCIM provisioning across Zscaler applications, enhancing security and user experience.
- Specifically manage Zscaler Cloud Connector (ZCC) application profiles to secure and optimize application access.
- VMware:
- Lead major version upgrades for VMware environments, ensuring stability, performance, and security of virtualized infrastructure.
- Citrix:
- Manage and optimize Citrix environments for application and desktop virtualization, ensuring high availability and performance for end-users.
- Network Design, Configuration, and Patching:
- Design and implement network architectures that support organizational goals.
- Configure, manage, and patch network devices to ensure optimal performance and security.
- Regularly review and update network configurations to meet changing requirements.
- Software Licensing:
- Manage software licenses to ensure compliance and cost-effectiveness.
- Coordinate with vendors for license procurement and management.
- Documentation:
- Develop and maintain comprehensive documentation for IT processes, network configurations, and system changes.
- Create clear and detailed user guides and policy documents.
- Server Patching and OS Upgrades:
- Conduct regular server patching to secure and optimize performance.
- Plan and execute server operating system upgrades, minimizing downtime.
- Maintain OS Compliance:
- Ensure all operating systems are in compliance with established IT standards and policies.
- Regularly assess systems for compliance and implement necessary changes.
- Microsoft Endpoint Management:
- Create and maintain policies and software packages in Microsoft Endpoint.
- Oversee the deployment of these policies and packages, ensuring they meet the needs of the organization.
- Collaboration with Cybersecurity Department:
- Work closely with the Cybersecurity department to develop and deploy security policies via Microsoft Endpoint.
- Contribute to the formulation of cybersecurity strategies and implementations.
What makes us the best?
- Highly competitive compensation and benefits package
- Casual and fun working environment
- Work-life balance
- 24/7 employee development, coaching and training available
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in a systems administration role with increasing responsibility.
- Advanced knowledge of network design, configuration, and security principles.
- Experience in server management, including patching and OS upgrades.
- Proficiency in Microsoft Endpoint Configuration Manager.
- Strong understanding of software licensing and compliance.
- Excellent problem-solving skills and ability to work in a fast-paced environment.
- Strong communication skills and ability to work collaboratively across departments.
Benefits:
- 3 weeks of PTO and an additional 11 paid holidays/floating holidays
- Medical/Dental/Vision Insurance
- Healthcare FSA
- Employer paid Life Insurance and AD&D
- 401K with Employer Matching
- Employee Assistance Program
- Wellness Reimbursement Program for Fitness Memberships and In Home Equipment
- Reimbursement Program for PPE
We prioritize building a collaborative and supportive work atmosphere, where every member feels valued and connected. Our team actively encourages open communication, fostering relationships, and promoting a sense of belonging across all levels of our organization.