Front Desk/Health Center Coordinator

1 month ago

Winter Park, United States RELIVE Health Orlando Full time
Job DescriptionJob DescriptionBefore reading this job post, answer these questions...

Are you:
  • Outgoing?
  • Motivated to grow?
  • Comfortable being Uncomfortable?
  • Excited to work in fast-paced environments?
  • Interested in learning about true health & wellness services that changes lives?
  • Open to outreach marketing and "getting out there"?
  • NOT AFRAID OF THE WORD SALES?
If you answered YES to all of these questions, PLEASE keep going

Benefits/Perks
  • Attractive Compensation Package
  • Growth Opportunities
  • Service Benefits - Varying per Location
  • Transferable Skill Development
Company Overview
RELIVE is the premier health and wellness center in the country where we focus on the patient first to create personalized wellness solutions for unmatched results. We skip the short-term fix and help our patients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you


Job Summary
As a Front of House Coordinator, you are responsible for maintaining a high level of professionalism and confidentiality. The Front of House Coordinator will properly onboard and check out all clients based on the services provided. It is required that the individual establish effective working relationships with other staff and external vendors and suppliers. Maintains thorough knowledge of all clinic services and maintains the highest level of product knowledge. Provides guests with the best possible care throughout the clinic experience. Understands the ingredients in products and can provide guests with an explanation of how they work. Communicate effectively with guests, members, and clients via telephone, email, and face-to-face to promote Relive services and membership opportunities.

Responsibilities
  • Welcomes clients and visitors by greeting them either in person or on the telephone; Must be able to answer or refer client inquiries.
  • Optimize clients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone effectively.
  • Keeps client appointments on schedule by notifying the provider of the client's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
  • Comforts clients' by anticipating clients' anxieties; answering clients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving client records.
  • Maintains client accounts by obtaining, recording, and updating personal and financial information.
  • Recording and fulfilling scripts, updating financial information; recording and collecting client charges; filing, verifying, and expediting third-party invoicing and fulfillment.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; liaising with Office Manager re: scheduling equipment service and repairs.
  • Protects clients' rights by abiding by HIPAA regulations and maintaining the confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Liaise with admin and other medical team members pre and post-therapy and participate in shared decision-making.
  • Accurately use online booking systems.
  • Assist with clients calling with questions and following up.
  • Maintain the overall presentation of the entire center by keeping track of cleaning and maintenance requirements and conducting center walkthroughs daily
  • Be motivated to conduct outreach activities to promote the business outside of the center

Qualifications
  • Educated to GED level
  • Previous experience working in Customer Serving environments
  • Experience with Med-Spa/Health Center business operations a plus
  • Experience in a medical setting is preferable.

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