Director of Outlets

2 weeks ago


Washington, United States The Watergate Hotel Full time
Job DescriptionJob Description

The Hotel

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location

The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.

Role Summary

Position responsible for monitoring and supervising the day-to-day food and beverage operations in the restaurants and bars. Overseeing guest and associate satisfaction, maintaining standards and meeting or exceeding targets, and demonstrating knowledge and proficiency of all applicable food and beverage laws and regulations.

REPORTS TO: Executive Director of Food and Beverage and Culinary

General Duties and Responsibilities

  • Manages all day-to-day floor operations. Understands manager’s positions well enough to perform duties in associates' absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example.
  • Oversees all floor operations in the bars, restaurants, and any other F&B operation as assigned.
  • Drive efforts and activities in all outlets to achieve and exceed the revenue targets.
  • Implement strategies to increase the food and beverage sales.
  • Oversees the implementation of all programming per outlet.
  • Oversees and works closely with the Training Manager to implement training plans per outlet to drive excellent customer service to all guests.
  • Responds quickly and provides proactive support to all outlets managers.
  • Provides a learning atmosphere with a focus on continuous improvement.
  • Provides proactive coaching and counseling to associates.
  • Increase and maintain the productivity level of all associates in all outlets.
  • Develops specific goals per outlet and plans to prioritize, organize, and accomplish revenue and quality targets.
  • Sets clear expectations with the associates and team leaders and ensures that appropriate rewards are given when expectations are exceeded.
  • Ensuring Exceptional Customer Service.
  • Responds quickly and proactively to guest's concerns.
  • Understands the brand's service culture and standards.
  • Ensures that all employees, team leaders and managers understand the brand's service culture.
  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or associate.
  • Provides services that are above and beyond for customer satisfaction and expectations. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance on the floor.
  • Identifies the developmental needs of others and train, coaches, mentors, or otherwise helps others to improve their knowledge or identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
  • Develops an action plan to attack need areas and expand on strengths based on the outlet’s manager engagement and guest satisfaction results.

Experience and Requirements

  • 3+ years direct related experience as a Food & Beverage Director in a luxury hotel setting –knowledge of Forbes Service Standards is required.
  • Must have sound and detailed knowledge of all F&B outlet operations (IRD, Banquets, Fine Dining Restaurant, All Day Dining, Lounge, Culinary, Stewarding, etc.).
  • HAACP & ServSafe certifications required. Must be able to obtain all applicable D.C. food and beverage handler's certifications.
  • Must be fluent in English with excellent communication and presentation skills.
  • Must possess superior computer proficiency to include various property management systems, MICROS, Open Table, MS Office, HotSOS, etc.
  • Must have be a superior organizational skills and strong multi-tasking abilities.
  • Must be able to work a flexible schedule that will include early mornings, late nights, weekends and holidays.
  • Must be physically able to meet the demands of the position including: standing/walking for extended periods of time while working; lift/carry/push/pull (+/-) 25 lbs.

  • Director of Outlets

    Found in: Jooble US O C2 - 2 weeks ago


    Washington DC, United States The Watergate Hotel Full time

    Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. ...

  • Immediate Hire Digital Director

    Found in: Jooble US O C2 - 2 weeks ago


    Washington DC, United States The Watergate Hotel Full time

    Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. ...


  • Washington, United States Divided We Fall Full time

    Director of Development I. WHO WE ARE: Divided We Fall is about we, the people of these United States, creating a more perfect Union. We are working to build a media outlet that puts people before partisanship, but we cannot achieve this goal without dedicated volunteers! II. JOB DESCRIPTION: This volunteer opportunity requires candidates to be able to...

  • Assistant Director, Operations

    Found in: Jooble US O C2 - 2 weeks ago


    Washington DC, United States The Catholic University of America Full time

    Posting Title: Assistant Director, Operations Overview: Reporting to the Director of Events and Conference Services, the Assistant Director of Operations will have primary responsibility for the Student University Center operations and building management and event support to include the supervision of the front desk student staff as well as other...


  • Washington, United States Divided We Fall Full time

    Director of Communications I. WHO WE ARE: Divided We Fall is about we, the people of these United States, creating a more perfect Union. We are working to build a media outlet that puts people before partisanship, but we cannot achieve this goal without dedicated volunteers! II. JOB DESCRIPTION: This volunteer opportunity requires candidates to be able...

  • Director

    Found in: beBee S US - 2 weeks ago


    Washington, United States Department Of Justice Full time

    Summary The Civil Division of the U.S. Department of Justice is looking for an individual to serve as a Senior Executive Director in its Federal Programs Branch. ...

  • Director

    Found in: beBee jobs US - 2 weeks ago


    Washington, Washington, D.C., United States Department Of Justice Full time

    SummaryThe Civil Division of the U.S. Department of Justice is looking for an individual to serve as a Senior Executive Director in its Federal Programs Branch.Duties In conjunction with the other Branch Directors, the Director supervises and directs the work of Deputy Directors, Assistant Directors, Special Litigation Counsel, Special Counsel, attorneys...

  • Director, Directorate of Management

    Found in: Talent US 2 C2 - 1 week ago


    Washington, United States Organization of the Joint Chiefs of Staff Full time

    Summary The Director, Directorate of Management serves as the Director of the Joint Staff's principal advisor on enterprise mission support and management operations and acts as the Joint Staffs principal planner, director, and representative on all mission support and management matters. Duties The incumbent leads a select staff of civilian,...

  • Director of Surrogates and Booking

    Found in: Jooble US O C2 - 2 days ago


    Washington DC, United States Democratic National Committee Services Corporation Full time

    The Director of Surrogates and Booking works with the Deputy Communications Director to create and execute Democratic National Committee’s strategy for deploying surrogates and allies across national and regional media outlets. The Director will be responsible for overseeing all relationships with media bookers, crafting and deploying message guidance and...

  • Director

    Found in: beBee jobs US - 2 weeks ago


    Washington, Washington, D.C., United States Department Of State Full time

    Summary The incumbent serves as the Director, Office of Real Property Management (A/OPR/RPM) under the direction of the Managing Director for Operations who in turn reports to the OPR Deputy Assistant Secretary . The RPM Office Director is responsible for the development and execution of the Department's domestic holistic and comprehensive strategic housing...

  • Deputy Director

    Found in: beBee S US - 2 weeks ago


    Washington, United States Department Of Justice Full time

    Summary The Civil Division of the U.S. Department of Justice is seeking an individual to serve as Senior Executive Deputy Director in its Federal Programs Branch. ...

  • Director

    Found in: beBee S US - 1 week ago


    Washington, United States Department Of State Full time

    Summary The incumbent serves as the Director, Office of Real Property Management (A/OPR/RPM) under the direction of the Managing Director for Operations who in turn reports to the OPR Deputy Assistant Secretary . The RPM Office Director is responsible for the development and execution of...

  • Deputy Director

    Found in: beBee jobs US - 2 weeks ago


    Washington, Washington, D.C., United States Department Of Justice Full time

    Summary The Deputy Director (Auditing) is responsible for the daily operational conduct of all financial management systems and policies, audit activities, and accounting operations of the Department of Justice (DOJ) and/or the Office Boards and Divisions (OBDs). The activities of this office will include both central management and administrative support...


  • Washington, United States The Watergate Hotel Full time

    **The Hotel** Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond...


  • Washington, United States Hospitalio Recruitment Full time

    Job Description Top restaurant and hotel Located a small five star luxury hotel about an 1.5 hours from DC in Virginia The Purchasing Director manages all activities of the purchasing and inventory control department to include: Direct of ordering, receiving, storing, and distribution of all goods at the optimal price, delivery cycle and minimum available...


  • Washington, United States The Watergate Hotel Full time

    Job DescriptionJob DescriptionThe HotelStep inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can...

  • Advancement Director

    Found in: Jooble US O C2 - 2 weeks ago


    Washington DC, United States Classical Christian Schools Full time

    Position Description Director of Advancement Job Description and Responsibilities This position serves as a full-time member of the senior administrative team of Annapolis Christian Academy and reports directly to the Head of School. The Director of Advancement is responsible for executing a comprehensive plan that includes fundraising, constituent...

  • Deputy Director, Force Development

    Found in: Talent US 2 C2 - 1 week ago


    Washington, United States Office of the Chief of Staff of the Army Full time

    Summary see below Duties Serves as the Deputy Director for Force Development under general administrative direction of the Director of Force Development, Deputy Chief of Staff, G-8. In absence of the Director of Force Development, provides direct oversight of two One Star-led divisions and 200 staff personnel to include military, civilians, and...

  • Deputy Director

    Found in: beBee S US - 2 weeks ago


    Washington, United States Department Of Justice Full time

    Summary The Deputy Director (Auditing) is responsible for the daily operational conduct of all financial management systems and policies, audit activities, and accounting operations of the Department of Justice (DOJ) and/or the Office Boards and Divisions (OBDs). The activities of this...


  • Washington, United States District of Columbia Housing Authority Full time

    **ANNUAL SALARY: STARTING AT $145,642** *** Under the direction of the Deputy Executive Director, the Director of Strategic Initiatives is responsible and accountable for serving as an authoritative advisor, liaison and consultant to the Deputy Executive Director and other key DCHA stakeholders on current housing, redevelopment, and public administration...