CCTV Support Technician

4 weeks ago

Paoli, United States Universal Atlantic Systems LLC (UAS) Full time
Job DescriptionJob Description

Overview

The position is responsible to provide technical support to customers and technicians for all facets of IP/Video equipment. You will spend the majority of your day on the phone helping field technicians trouble shoot CCTV/IP Camera technology while they are out on the job.

Status

Full Time, Non-Exempt

Duties and Responsibilities:

  • Provide first level contact and convey resolutions to customer issues over phone call
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Provide on-call support for UAS customers as assigned
  • Responsible to complete paperwork, data entry, and unit configuration associated with video equipment installations and service calls in an accurate and timely manner
  • Ability to complete non-help desk/support projects as needed
  • All other duties as assigned

Education and Experience:

  • Three years of technical support work experience or equivalent experience

Work Requirements:

This position requires sitting for long periods of time - time spent behind a desk

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