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Customer Service Retention Representative

3 months ago

Richmond, United States Universal Energy Solutions Full time
Job DescriptionJob Description

Overview:

Top 5 - Customer Service Retention

Top 5 is a reputable company in the energy industry, specializing in providing sustainable energy solutions. We are currently seeking a dedicated and customer-oriented Customer Service Representative to join our team at our Richmond, VA location. As a Customer Service Representative, you will be the primary point of contact for our valued customers in the Richmond area, ensuring their needs are met and providing exceptional service.

At Top 5, we prioritize customer satisfaction and strive to deliver the best service in the industry. As a Customer Service Representative, you will handle customer inquiries, resolve concerns, and provide product and service information. Your role will be crucial in maintaining strong relationships with our customers in Richmond and contributing to our mission of delivering sustainable energy solutions.

Responsibilities
  • Respond to customer inquiries and provide information about products, sale services, and billing in a sales setting.
  • Maintain accurate and detailed customer records and interactions.
  • Collaborate with other teams to ensure prompt and effective resolution of customer issues.
  • Stay up-to-date on products, sale services, and industry trends.
  • Adhere to company policies and procedures at all times.

Requirements

  • Prior customer service experience, preferably in a call center or similar environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to handle difficult or irate customers with professionalism and empathy.
  • Proficiency in using customer service software and MS Office applications.
  • Knowledge of the energy industry is a plus.
  • Ability to multitask and work in a fast-paced environment.
  • Willingness to work flexible hours, including evenings and weekends.
  • High school diploma or equivalent.
  • Residence in or near the Cleveland, OH area.

Benefits

  • Rapid advancement opportunities
  • Professional sales training curriculum