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Customer Service Representative

2 months ago

Minneapolis, United States Cirtec Medical Corporation Full time
Job DescriptionJob Description

This position is eligible for a $2,250 Sign-On Bonus

WHO WE ARE:

For over three decades, Cirtec has been an industry-leading outsource partner for complex medical devices. Cirtec Medical provides outsourcing solutions for Class II and III medical devices. From design and development, to precision components and finished device assembly, Cirtec can help bring complex devices to market. Cirtec's expertise includes neuromodulation, implantable drug delivery, cardiac rhythm management, structural heart, mechanical circulatory support, and minimally invasive surgical systems.

OUR PEOPLE:

The key to our success is our employees. The extensive design, development and manufacturing experience they provide enables us to create cost-effective, innovative medical device solutions for our customers. Our creative and innovative staff are expert problem solvers and understand the technical, practical and regulatory issues involved in bringing a new or next-generation product to market.

WHY WORK FOR CIRTEC:

With three locations in Brooklyn Park, MN, our employees have the satisfaction of knowing that the work they do helps patients live better, longer lives and their commitment and expertise have made the company it is today: An industry leading provider of life enhancing therapies.

JOB SUMMARY:

This position is primarily responsible for interfacing with Customers, Business Development, Manufacturing
Leadership, and Planning as related to incoming orders and delivery dates. The Customer Service
Representative will process orders, prepare correspondences, and fulfill customer needs to ensure
customer satisfaction.

ESSENTIAL RESPONSIBILITIES:
• Provide customers with delivery information based on Value Stream Meeting (VSM) driven from
the planning team and update dates within M2M (Enterprise Resource Planning System).
• Handle daily calls and correspondence with customers and sales reps on purchase orders/sales orders.
• Keep records of customer interactions, process customer accounts and file documents
• Prepare and provide customer open order reports as required.
• Work with Business Development on new and revised quotes for new and revised purchase orders.
• Contribute to team effort by accomplishing related results as needed
• Communicate with internal and external customers in a cooperative and professional manner.

• Build sustainable relationships of trust thorough open and interactive communication
• Assist to help Cirtec meet sales order promise date(s).
• Complies with company, quality and safety standards, policies, and procedures
• Other duties as assigned.

This is not a remote position.

QUALIFICATIONS:

• High school diploma or equivalent
• Proven customer support experience
• Be proactive in representing the customer to reach and maintain a high level of customer satisfaction
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication (verbal and written)
• Ability to multi-task, prioritize and manage time effectively with great organization skills
• Computer skills with MS Office Suite, ERP systems
• Experience in a regulated industry preferred, medical device experience helpful
• Must be able to read, write and speak fluent English
• Must be people oriented with excellent listening, problem solving, analysis and conflict resolution skills
• Must be patient, a good listener and can work under pressure
• Must be quality focused and have great attention to detail

WHAT WE PROVIDE FOR YOU:

  • Health care and well-being programs including medical, dental, vision, wellness, and Employee Assistance programs
  • Paid time off
  • Training and career development
  • Employee recognition program
  • Tuition assistance
  • 401(k) retirement savings with a company match

WORKING ENVIRONMENT:

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.

This is not a remote position

EEO STATEMENT

Cirtec Medical Corporation is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer

Cirtec Medical Corporation considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. Cirtec Medical Corporation and all of its related companies fully endorse equal opportunity for all. Cirtec Medical provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in the job application process.