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General Manager

3 months ago

Nashville, United States AHI Nashville Full time
Job DescriptionJob Description

Overview

Successfully manage the overall operations of the Nashville branch. Duties/goals include maximize profitability, minimize vacancy, maintain adequate staffing levels, provide staff training, promote maximum effectiveness and productivity in all departments, work with Sales Department on goal-setting and follow-up, maintain accurate accounts receivable and accounts payable functions, oversee shop area, implement and follow company policies/procedures, protect company assets including employees and physical property.

Job Summary-- Tasks and Duties

1. Manage Branch Office- Employees and Company Assets

a. Successfully manage the overall operations of the Atlanta branch office.

b. Directly manages the positions of Executive Account Manager/Business Development, Customer Operations Manager, and Office Manager/Insider Sales including attendance and PTO.

c. Ensure employees and contract labor perform duties in compliance with AHI Company policies and procedures.

d. Maintain open line of communications with Corporate General Manager regarding infractions and employee development. Responsible for documentation and counseling for infractions.

e. Ensure employees are cross-trained in other job functions.

f. Assist employees with goal setting and provide appropriate training.

g. Protect company assets including employees and physical property.

h. Promptly respond to and report to Corporate General Manager any on-the-job injuries

2. Manage Property Inventory and Profitability

a. Manage apartment inventory (lease expirations, opens/closes, etc.) with a goal of maintaining an occupancy level above 90%.

b. Manage the negotiations for lease terms and rates with teh community partners.

c. Implement the pricing strategy that ensures all costs are covered (i.e. "dead-time" between unit open/close, non-refundable fees paid to property, true costs of services for phone/cable/internet/utilities, etc.) and adequate profit margin is achieved.

d. Charge tenants for damages, lost, keys/remotes, additional cleaning, etc.

e. Utilize Leasemart for all rentals when possible.

f. Access quality of furniture and housewares and send damaged/ages goods to Corporate office for repair/refurbishing/yard sale.

g. Make use of 3rd party units when appropriate 

3. Manage Operations

a. Manage day-to-day operations schedule for Customer Operations, Executive Account Managers, Housekeeping, outside vendors, etc.

b. Work directly with Corporate office accounting department to ensure financial obligations are met (i.e. client past due invoices, invoice adjustments, check requests, vendor compliance, etc.)

c. Submit rent roll, leasing report on a monthly basis to Corporate office.

d. Ensure apartments are cleaned and inspected in timely manner to reduce down time.

e. Walk, re-set, and upgrade apartments as needed to guarantee quality product.

f. Handle customer service concerns in a timely manner, submit maintenance requests and track completion. 

g. In conjunction with Customer Operations and Executive Account Manager, responsible for managing inventory and ordering of furniture, housewares, electronics, and office supplies.

h. Maintain clean and safe work environment for all employees and contract labor.

i. Maintain AHI vehicles by having routine maintenance performed on a regular basis, tracking mileage, and reporting/coordinating any needed repairs with Warehouse Specialist in Birmingham.

4. Sales and Marketing

a. Actively sell corporate housing inventory

Supervise and train Executive Account Manager on sales strategies and best practices.

c. Timely response to phone/email requests to meet client's specific request for housing. 

d. Generate lease paperwork, qualify prospects, book reservations in OSCAR, and update existing reservations as needed.

e. Conduct community tours for prospective clients,

f. Maintain relationship with existing corporate clients while continuously conducting sales calls and seeking new business opportunities.

g. Attend local and regional networking events such as tradeshows, luncheons, HR conferences, Chamber of Commerce, Apartment Associations, SHRM. etc.

h. Visit community partners on a quarterly basis to promote our referral fees and discuss latest market trends.

i. Promote Staypoints Reward Program and Short Suites/Padville.

j. Update website to display accurate photos of apartments. 

Qualification Requirements-- Education, Experience, Skills

Excellent management and sales skills, Good verbal communication, listening skills, and organizational skills. Ability to problem solve. Must be able to communicate well with staff and manage outside contractors. Able to work individually and as part of a team. Must possess excellent relationship-building skills. Computer literate, high level of accuracy and detail-oriented.

Physical Demands and Travel

Occasional lifting of items up to 25lbs. Able to be on feet for more than 5 hours at a time, if needed. Travel 10%, if needed.

Normal Work Hours

Monday through Friday, 8:00 a.m. to 5:00 p.m.

Additional Requirements 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. This is not to be construed as an all-inclusive or comprehensive list of all responsibilities, duties, and skills required for this job title. Duties, responsibilities, and activities may change at any time, with notice from the employee's manager. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.