Medical Receptionist

1 week ago

Conroe, United States HART Fertility Clinic Full time
Job DescriptionJob Description
Job Summary

Often the first person to greet and work with patients, so outstanding customer service skills, compassion, and empathy are critical in this role. This position includes scheduling and pre-registering patients seeking an appointment, creating new medical records, entering and verifying demographic, account, and coverage information. The Receptionist schedules appointments, takes, routes, and follows up on messages. The Receptionist ensures that patients flow through the scheduling and registration processes quickly and efficiently following consistent processes, while also delivering great experiences through compassionate interaction.

Responsibilities

  • Greets visitors and obtains name and other pertinent information, notifying appropriate individuals of visitor's arrival.
  • Calls patients to confirm next day/days appts
  • Scans New Patient paperwork.
  • Answers and routes calls, as necessary, to appropriate individuals.
  • Collects patient payments, maintains cash box and deposit records.
  • Maintains log of all calls requiring further action.
  • Accepts and signs for packages and notifies addressee of package arrival.
  • Performs a variety of routine clerical tasks.
  • Maintains clean and orderly reception area.
  • Retrieves, sorts, and delivers mail.
  • *The company reserves the right to add or change duties at any time.

Qualifications

Education:
  • Minimum: High school diploma or equivalent
  • Preferred: Associate degree or higher in Business Administration, Healthcare, or other related field.
Experience:
  • Minimum: Some previous work-related experience
  • Preferred: Previous experience working in scheduling, registration, or a call center
Skills: Excellent verbal, listening, and written communication. Bilingual preferred. Demonstrated ability to provide excellent, compassionate customer service. Ability to operate a computer. Ability to work in a team environment and to collaborate with a variety of personnel. Ability to prioritize and complete required tasks within established time schedules.

Benefits/Perks
HART supports our employees with an exceptional benefits package that includes:
  • Competitive compensation
  • Medical, Vision, Dental - 100% of plan premiums covered for employee.
  • 401K matching
  • Paid holidays + ample PTO.
  • Fertility benefits at HART Fertility Clinic
  • Continuing education reimbursement
  • HART's collaborative environment


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