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Customer Service Representative

1 month ago

Houston, United States Fine Management LLC Full time
Job DescriptionJob DescriptionDescription:

FINE Airport Parking is hiring Customer Service Representatives at our Houston, IAH location. Come join our family atmosphere and help us provide the "FINE Experience" to our airport parking customers by offering first-class service while respecting company values.


Our CSRs are front and center with the customer, providing a safe, seamless, and prompt parking experience while offering the highest level of customer service - the FINE Experience. A full job description will be provided upon interview.

Responsibilities:


Open Position Shift Details:

  • Full Time, 1st Shift (6am-2pm), Tues-Sat
  • Full Time, 1st Shift (6am-2pm), Fri-Tues
  • Full Time, 2nd Shift (2pm-10pm), Sat-Wed
  • Part Time, 1st Shift (6am-2pm), Sun-Mon


Job Responsibilities:

  • Greet customers warmly and professionally.
  • Assist customers with parking procedures and shuttle services.
  • Maintain facility security and uphold company standards.
  • Handle customer inquiries and provide information about our services.
  • Process payments and assist with customer accounts.
  • Collaborate with the team to ensure exceptional service delivery.
  • Perform additional duties as needed.

Requirements:

  • High School diploma or equivalent.
  • Previous customer service experience preferred.
  • Ability to multitask with attention to detail.
  • Flexibility with shifts, including weekends and overtime.
  • Physical ability to lift up to 50 lbs and work in various weather conditions.

Attributes:

  • Strong communication skills.
  • Team player mentality with a passion for excellence.
  • Willingness to learn and adapt.
  • Commitment to company success.

Benefits:

  • Health, dental, and vision insurance with up to 80% premium coverage
  • Paid time off- accrue up to 40 hours first year, 80 hours second year
  • 6 paid holidays
  • 401k with company match
  • Competitive pay with tip opportunities
Requirements:


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