Customer Service Representative

5 days ago


Houston, United States Favors HOTSHOT Delivery Full time

Se habla español **

We are looking for a customer-oriented service representative.

A customer service representative, or CSR, will provide service information and resolve any emerging problems that our customer accounts might face with deliveries.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**
- Manage large amounts of incoming calls
- Identify and assess customers’ delivery needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers

**Skills**
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree

Pay: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- Flexible schedule
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person



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