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Program Area Manager

3 months ago

Chandler, United States ICAN Improving Chandler Area Neighborhoods Full time
Job DescriptionJob DescriptionDescription:An award-winning, nationally recognized youth development programWho We Are

ICAN is a non-profit organization that provides free, out-of-school time programs serving East Valley youth. Since its founding in 1991, ICAN has remained dedicated to its mission to provide free, comprehensive programs that empower youth to be productive, self-confident, and responsible members of the community. ICAN’s goal is to break the cycle of poverty, creating a new pathway for youth to achieve future success. We do this by providing safe, enriching programs for our children and their families, teaching youth the life skills they need now to lay the foundation for a brighter future via programs enriched with STEAM, literacy, sports, and more.

Our Culture

At ICAN, we believe every child and every family deserves access to quality childcare, keeping parents working and kids safe, and each of our team members is passionate about spreading this purpose.

You are most likely to find success at ICAN if you are:

? Eager to BLAZE TRAILS, innovate, and create impact

? Growth minded and optimistic; can BOUNCE BACK by seeing mistakes and challenges as opportunities to learn

? People-oriented, making investments every day to CULTIVATE SELF & OTHERS

? Prepared to SHOW UP & SPEAK UP by being authentic and engaged, aware of how your actions and contributions impact others

The Role

As a Program Area Manager, you will oversee multiple ICAN locations, providing field-level support to Site Supervisors, Senior Youth Program Leaders and Youth Program Leaders who work with K-12 youth as part of ICAN’s in-school and afterschool programs. You will help build and manage a quality youth program that enriches our youth while ensuring uniform operations across multiple sites. Your contribution to the organization is to ensure each ICAN site has a fully functioning team with focused alignment around youth program goals and needs. Reporting to the Chief Operating Officer, you will do this by:

Leading and Motivating (40%)

  • Travel to multiple site locations in the East Valley to provide onsite managerial support to site supervisors.
  • Serve as a positive role model among ICAN youth, staff, volunteers, and community members.
  • Leads the program team through setbacks by engaging key leaders in the organization to troubleshoot program issues early, adjusting plans and communicating changes to the team throughout the process.
  • Lead performance management processes with corresponding performance improvement plans, regular 1:1s, training programs, performance reviews, coaching conversations and more.
  • Provide ongoing coaching and development of site leadership by providing real-time coaching on youth, family and team interactions.
  • Effectively engage with internal leaders, peers, and the larger leadership team to proactively maintain and enhance employee satisfaction while maximizing individual performance.
  • Promoting and upholding ICAN’s mission, serving as an ambassador to the organization.
  • Upholding ICAN values and guidelines/rules accordingly.

Driving Team Growth and Development (40%)

  • Work with Human Resources to identify potential candidates for employment, through interviewing, and selecting top talent that exude our Core Values, while focusing on building bench strength.
  • Work in partnership with Human Resources to develop program team training plans.
  • Identify growth opportunities for existing site leadership through the creation and management of structured programs.
  • Schedule training and implement timelines for curriculum during the school year
  • Create and maintain a culture positive work environment and employee loyalty by keeping a pulse on employee satisfaction, burnout and flight risk.
  • Develops and monitors program team goals and holds teams accountable to reaching targets throughout the year.
  • Promoting member retention through positive, professional relations with youth and families.
  • Identifying ways to consistently improve process and structure to maximize youth experiences.

Driving Operational Efficiency (20%)

  • Manage core operational functions and provide support to local sites.
  • Collaborate closely with the COO to ensure program deliverables and evaluation schedules are met
  • Monitor progress and facilitation of program curriculum.
  • Oversees and approves annual program calendars for all sites in partnership with Site Supervisors
  • Review all program incident reports, including mandated reporting of suspected abuse and neglect.
  • Oversees youth and family engagement activities and events, ensuring they meet organizational goals and program design needs
  • Works in partnership with the Operations Team to collect client feedback, making necessary adjustments in order to better meet client needs.
  • Conducts regular informal program observations at all sites to ensure programs are delivered with consistent quality in accordance with the program design and goals.
  • Oversee program department budget in accordance to sites allocations.
  • Provide approval on supply ordering for each site.
  • Oversee curriculum mapping to ensure youth classroom activities meet program criteria.
  • Prepare and provide updates to the COO on performance and the impact of partnerships within the organization.
  • Works with Site Supervisors and Program Engagement Manager to ensure all program contract deliverables are tracked and deliverables met by assigned program manager.
  • In collaboration with the COO, leads the implementation of new curriculum introduced, including training for staff, communication and monitoring to ensure its successful;
  • Support the COO in developing and updating the annual Program Framework.
  • Research curriculum based on the annual Program Framework and provide recommendations to the COO to help achieve program goals.
  • Maintain ICAN's Client Journey documentation, which clarifies the activities delivered each year and high level outcomes to be met.
  • Ensuring uniform operations across multiple sites managing additional responsibilities as they arise.
Requirements:

Experience/Skills

We care more about who you are than what you’ve done. That said, here are some highlights of the type of person and background we believe would thrive:

  • Minimum of 3 years of Social Work, Education or related field of study or 2 years experience in youth program facilitation and implementation
  • Minimum 5 years of direct management experience, preferably across multiple teams/ sites/locations
  • Minimum of 21 years old and valid AZ driver’s license
  • Proven operational excellence in driving consistency across teams
  • Dependable vehicle with proof of current registration and valid insurance.
  • Ability to travel between ICAN sites daily/weekly.
  • Bilingual (Spanish) preferred
  • Displays enthusiasm and promotes a friendly group environment
  • Effectively communicates
  • Passion for cultivating the full potential of others
  • Demonstrate humility, respect and positivity
  • Consistent ability to say what you mean and do what you say
  • Committed to raising the bar every day and inspiring others to do the same
  • Outgoing, a people-oriented leader with an uninhibited expression of friendliness
  • Ability to motivate, inspire and lead others toward successful attainment of goals
  • Strong desire to learn and grow