ERP Business Analyst
2 weeks ago
Key ResponsibilitiesService Operation
- Responds to internal customers to resolve their technology problems.
- Enters and manages Incident and Service Request tickets in ServiceNow, IT Service Management Application.
- Provides technical support related for ERP systems used by Franklin Electric employees across all business functions.
- Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation.
- Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the (individual/team).
- Designs processes and improvements to resolve end user technology issues.
- Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems.
- Ensures all changes and requests are entered in ServiceNow.
- Ensures the fulfillment of end user requests.
- Ensures changes are completed with proper documentation for SOX compliance.
- Reviews the forward schedule of changes for potential conflicts.
- Coordinates activities with internal auditors and other financial compliance staff to ensure that all systems remain qualified and validated and activities are consistent with corporate standards.
- Ability to effectively prioritize and meet deliverable deadlines in a fast-paced environment.
- Participates as a resource on project led by others.
- Completes assigned project tasks on time and with high quality.
- Helps plan and implement ERP systems.
Skills Knowledge and ExpertiseSkills and Abilities
- Communication – Delivers accurate, clear, and concise messages orally and/or in writing.
- Problem Solving – Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
- Decision Making – Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
- Meeting Facilitation – Plans and facilitates meetings of IT teammates, internal customers, or technology suppliers to share information and/or make collaborative decisions.
- Business Process Knowledge – Understands the process steps and purpose of the important business processes used by internal customers. Work closely with key business stakeholders to manage development of business requirements.
- Requirements Definition – Elicits and documents a clear, concise, and agreed set of internal customer requirements, translate into documented business and functional spec requirements, and assist with technical design.
- Testing – Plans and facilitates validation activities to ensure a technology solution meets defined requirements.
- Bachelor’s degree in computer science, computer information systems, or a related degree (required).
- 5 years of related experience (preferred).
- Strong JDE Enterprise One application understanding at the functional and technical levels.
- Experience developing and maintaining JDE Enterprise One setups utilizing Object Management Workbench (OMW).
Why Work at Franklin Electric?Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.
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