ERP Business Analyst

2 weeks ago


Madison, United States Franklin Electric Full time
Job DescriptionJob DescriptionDescriptionAnalyze organization business processes and systems and automate/optimize processes through a third-party enterprise resource planning system (JD Edwards Enterprise One). Apply functional knowledge to design and customization of workflow systems that provide seamless integration for client/server applications. Writes functional requirements, develops test plans, and works with production issues. Provides assistance to Development team. Reports to Application Support Manager.
Key ResponsibilitiesService Operation
  • Responds to internal customers to resolve their technology problems.  
  • Enters and manages Incident and Service Request tickets in ServiceNow, IT Service Management Application.
  • Provides technical support related for ERP systems used by Franklin Electric employees across all business functions. 
  • Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation.  
  • Must maintain or exceed Service Level Agreements for Incident Resolution.  This will be measured based on Incident Duration for the (individual/team). 
  • Designs processes and improvements to resolve end user technology issues.  
  • Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems. 
Request and Change Management
  • Ensures all changes and requests are entered in ServiceNow.
  • Ensures the fulfillment of end user requests. 
  • Ensures changes are completed with proper documentation for SOX compliance.
  • Reviews the forward schedule of changes for potential conflicts. 
  • Coordinates activities with internal auditors and other financial compliance staff to ensure that all systems remain qualified and validated and activities are consistent with corporate standards. 
  • Ability to effectively prioritize and meet deliverable deadlines in a fast-paced environment.
Project Management
  • Participates as a resource on project led by others.
  • Completes assigned project tasks on time and with high quality. 
  • Helps plan and implement ERP systems.
Performs other related duties as required or assigned. 
Skills Knowledge and ExpertiseSkills and Abilities
  • Communication – Delivers accurate, clear, and concise messages orally and/or in writing.
  • Problem Solving – Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem. 
  • Decision Making – Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions. 
  • Meeting Facilitation – Plans and facilitates meetings of IT teammates, internal customers, or technology suppliers to share information and/or make collaborative decisions.
  • Business Process Knowledge – Understands the process steps and purpose of the important business processes used by internal customers. Work closely with key business stakeholders to manage development of business requirements.
  • Requirements Definition – Elicits and documents a clear, concise, and agreed set of internal customer requirements, translate into documented business and functional spec requirements, and assist with technical design.
  • Testing – Plans and facilitates validation activities to ensure a technology solution meets defined requirements. 
Education and Experience
  • Bachelor’s degree in computer science, computer information systems, or a related degree (required).
  • 5 years of related experience (preferred). 
Computer Skills
  • Strong JDE Enterprise One application understanding at the functional and technical levels.
  • Experience developing and maintaining JDE Enterprise One setups utilizing Object Management Workbench (OMW).    

Why Work at Franklin Electric?Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.


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