Patient Service Representative
1 month ago
Premier Orthopaedics and Sports Medicine is looking for a Patient Service Representative to work at our Glen Mills, PA physician office.
The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a wide range of orthopaedic injuries and conditions. Through partnership with the Healthcare Outcomes Performance Company (HOPCo), we have grown to over 50 specialty locations and over 100 physicians across the Greater Philadelphia region
We’re proud of the company we’ve built as we’ve grown to over 1000 employees to make Premier a place that people love to come to work every day
At Premier Orthopaedics, we are dedicated to taking care of you so you can take care of business Our robust benefits package includes the following:
- Competitive Health, Pharmacy, Vision, and Dental Plan Benefits
- Disability and Protective Benefits
- HSA with qualifying HDHP plans with company match
- 401k plan with company match
- Employee Assistance Program that is available 24/7 to provide support
- Benefits eligibility on the 1st of the month after hire date
ESSENTIAL FUNCTIONS
- Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival.
- Answers all incoming calls in a timely manner and accurately supplies requested information to callers; relays written or verbal messages as needed.
- Instructs patients in completion of medical history and other patient information forms and makes any necessary corrections to the patient's account as needed.
- Obtains accurate and complete demographic and insurance information from patients and collects required financial contract/consent form(s), as well as reviews patients and guarantors’ information assuring all necessary documents are populated, completed, and signed correctly. Ensures all required authorizations and/or referrals are attached to patient appointments for that date of service.
- Identifies and collects co-payments, co-insurances, and past-due account balances.
- Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the Practice Billing Department.
- Evaluates patient financial status and establishes payment plans as needed based upon authority levels.
- Accurately completes and interprets insurance and benefits verification. Notifies patients, designated family member(s), physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
- Scans all new or updated patient information into the EMR system (including but not limited to photo ID, insurance cards, referrals, and patient paperwork).
- Schedules follow-up appointments and notifies patient if service requires an authorization or referral, and sends the request to PCP in a timely manner.
- Maintains general knowledge of insurance plans accepted by Premier.
- Records all record requests in the system and reviews HIPAA requirements and patient Medical Record Request form prior to the release of patient information to any person other than the verified patient.
- Communicates with patients in the lobby if physician or provider is running behind schedule.
- Reviews and prepares charts for the following day according to the practice schedule.
- Maintains a secure and accurate cash drawer, daily balances the cash drawer, and closing batch.
- Protects patients’ rights by maintaining the confidentiality of personal and financial information; maintains patient confidentiality consistent with HIPAA requirements.
EDUCATION
- High school diploma/GED or equivalent working knowledge experience preferred.
EXPERIENCE
- Minimum of one-two years of patient registration/front office experience in a medical or healthcare setting.
- Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Allscripts Pro Suite or another Electronic Medical Records experience is highly preferred.
- Must be able to communicate effectively with physicians, staff members, patients, and the public and be capable of establishing good working relationships with both internal and external stakeholders.
- Previous experience in collecting money is preferred.
KNOWLEDGE
- Knowledge of insurance rules and regulations including eligibility and referral requirements.
- Able to verify the eligibility of each payer, per patient according to defined parameters.
- Knowledge of medical terminology and HIPAA Guidelines.
- Knowledge of computer systems.
- Knowledge of safety requirements within the department
SKILLS
- Skill in customer service.
- Skill in communicating effectively with physicians, staff, and the public.
- Skill in establishing good working relationships with both internal and external stakeholders.
ABILITIES
- Ability to maintain patient confidentiality in accordance with HIPAA Guidelines.
- Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.
- Ability to demonstrate empathy, concern, good listening skills, and compassion for all patients.
-
Patient Service Representative
4 weeks ago
Glen Mills, Pennsylvania, United States Premier Orthopaedics Full timePremier Orthopaedics and Sports Medicine is looking for a Patient Service Representative to work at our Glen Mills, PA physician office.Scans all new or updated patient information into the EMR system (including but not limited to photo ID, insurance cards, referrals, and patient paperwork).Schedules follow-up appointments and notifies patient if service...
-
Patient Accounts Insurance Representative
2 weeks ago
Glen Allen, United States Patient First Full timePatient First is accepting applications for Insurance Representative in the Glen Allen, Virginia area. Patient First provides a friendly work environment that promotes a team-oriented philosophy.Sign-on Bonus!*The responsibilities of this job include, but are not limited to, the following:** Reviewing processed claims to ensure proper payments received...
-
Patient Accounts Insurance Representative
1 week ago
Glen Allen, United States Patient First Full timePatient First is accepting applications for Insurance Representative in the Glen Allen, Virginia area. Patient First provides a friendly work environment that promotes a team-oriented philosophy.Sign-on Bonus!*The responsibilities of this job include, but are not limited to, the following:** Reviewing processed claims to ensure proper payments received...
-
Patient Accounts Insurance Representative
1 week ago
Glen Allen, VA, United States Patient First Full timePatient First is accepting applications for Insurance Representative in the Glen Allen, Virginia area. Patient First provides a friendly work environment that promotes a team-oriented philosophy. Sign-on Bonus!*The responsibilities of this job include, but are not limited to, the following:** Reviewing processed claims to ensure proper payments received...
-
Glen Allen, VA, United States Patient First Full timePatient First is accepting applications for Insurance Representative in the Glen Allen, Virginia area. Patient First provides a friendly work environment that promotes a team-oriented philosophy. Sign-on Bonus! *The responsibilities of this job include, but are not limited to, the following:* * Reviewing processed claims to ensure proper payments received...
-
Patient Service Representative
1 month ago
Glen Mills, United States Premier Orthopaedics & Sports Medicine Full time**Premier Orthopedics and Sports Medicine **is looking for a **Patient Service Representative** to work at our Orthopaedic Associates (OA) division. Travel to Glen Mills, Media, Aston or Wilmington may be required. **The Company**: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a...
-
Patient Service Representative
3 weeks ago
Glen Mills, United States Premier Orthopaedics Full timePremier Orthopaedics and Sports Medicine is looking for a Patient Service Representative to work at our Glen Mills, PA physician office. The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a wide range of orthopaedic injuries and conditions. Through partnership with the...
-
Patient Accounts Insurance Representative
1 week ago
Glen Allen, VA, United States Patient First Full timePatient First is accepting applications for Insurance Representative in the Glen Allen, Virginia area. Patient First provides a friendly work environment that promotes a team-oriented philosophy.Sign-on Bonus!*The responsibilities of this job include, but are not limited to, the following:** Reviewing processed claims to ensure proper payments received...
-
Customer Service Representative
2 hours ago
Glen Mills, United States LaFrance Corp Full time**WHO WE ARE** LaFrance Corp is a worldwide leader in the manufacturing of three-dimensional corporate logos, branding solutions, image enhancement, and electronics plastic enclosures. Our customer base consists of various global industry leaders in consumer and professional products; including but not limited to; sports equipment, audio, automotive,...
-
Customer Service Representative
18 hours ago
Glen Carbon, United States Hawthorne Animal Hospital Full timeHawthorne Animal Hospital has been serving Glen Carbon, Edwardsville, and the St. Louis Metro East for over 65 years. Along with general practice care, our facility also provides 24/7 emergency and intensive care. The Veterinary Customer Service Representative creates the first impression of our hospital to our clients. This employee maintains a "client...
-
Client Service Specialist
2 weeks ago
Glen Allen, United States Patient First Full timeThe responsibilities of this job include, but are not limited to, the following:Handling inbound and outbound calls in a timely manner, while providing superior customer service and accurate information as it pertains to the caller's needs;Communicating by telephone and in writing with patients, clients, insurance companies, and any other parties involved in...
-
Telecommunications Customer Service Representative
17 hours ago
Owings Mills, United States Core 9 Concepts Full timeJob DescriptionJob DescriptionCore 9 Concepts is a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Telecommunications Customer...
-
Client Service Representative
2 weeks ago
Owings Mills, United States Murthy Law Firm Full timeJob Description Job Description Company Description:The Murthy Law Firm has grown into a leader in the field of U.S. immigration law over the last quarter of a century. With nearly 100 full-time attorneys, paralegals, and support staff, The Murthy Law Firm consistently provides excellent service to our clients worldwide. With offices in the United States and...
-
Client Service Representative
3 weeks ago
Owings Mills, United States Murthy Law Firm Full timeJob DescriptionJob DescriptionCompany Description: The Murthy Law Firm has grown into a leader in the field of U.S. immigration law over the last quarter of a century. With nearly 100 full-time attorneys, paralegals, and support staff, The Murthy Law Firm consistently provides excellent service to our clients worldwide. With offices in the United States and...
-
Nurse Trainer
2 weeks ago
Glen Allen, United States Patient First Full timeSign-on Bonus! The responsibilities of this job include, but are not limited to, the following: Implementing Patient First's policies and procedures; Offering quality nursing care and generating a genuinely warm and friendly atmosphere for patients and employees; Providing nursing care in the ambulatory setting to individual patients and families; Using...
-
Call Center Representative
5 days ago
Glen Burnie, United States The Heart Center of Northern Anne Arundel County Full timeJob Overview: We are seeking a highly motivated and patient-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our patients. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to...
-
Customer Service Representative
21 hours ago
Glen Burnie, United States ARK INSURANCE LLC Full timeJob DescriptionJob DescriptionLooking for a friendly and professional customer care representative. We have a professional environment with a friendly team oriented culture where we all look to help each other improve. Job responsibilities include receiving incoming calls from customers, assisting with questions and claims, and calling customers for payments...
-
Lead Generator
2 hours ago
Glen Burnie, United States Carroll Water Systems Full timeAre you looking for a great flexible Part-Time Customer Service position? Are you outgoing and friendly? Would you like to be paid hourly and have the option to earn commission? If you said yes, this job is perfect for you! Carroll Water is looking for a Customer Service Representative to work part-time hours on weekends out of our Costco and Home Depot...
-
Patient Rep-Advtg
4 weeks ago
Glen Head, United States Advantage Care Health Centers Full timeOverview: The Patient Representative is responsible for intakes of new patients, scheduling of patient appointments, updating Health Insurance plans and making cases as needed, checking Dental managed care insurance to make sure Advantage Care is the dental home Responsibilities: Primary duties and responsibilities include but not limited to: Enters/updates...
-
Member Service Representative
3 weeks ago
Glen Burnie, United States Navy Federal Credit Union Full timeTo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; a Member Service, Representative, Service, Retail, Banking