Medical Office Check-Out, Pediatric Hematology Oncology
4 weeks ago
SUMMARY: This position is responsible for performing day-to-day administrative functions in the practice/medical office, with a focus on check out, charge entry, insurance verification and scheduling follow up patient appointments. This is a high-volume, fast-paced practice
DUTIES AND RESPONSIBILITIES:
- Checks patients out at end of their visit
- Coordinates follow-up patient appointments and schedules procedures and diagnostic testing
- Assists with referrals and authorizations
- Performs administrative and clerical duties, such as filing/labeling and scanning documentation, when necessary.
- Ensures all pertinent billing information has been captured.
- Communicates effectively with patients, co-workers, physicians and practice manager.
- Performs other related duties as assigned by management.
QUALIFICATIONS:
- High school diploma or general education degree (GED), or 2+ years related experience and/or training, or equivalent combination of education and experience.
- Computer skills required: Microsoft Outlook, Word, Excel and Adobe; Experience working with medical practice management software a plus.
- Other skills required:
- Experience working as a patient representative.
- Knowledge of medical terms and practices.
- Professional manner and appearance.
- Strong interpersonal and communication skills.
- Meticulous attention to detail.
- Flexibilty and ability to adapt to changing priorities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
COMPETENCIES:
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
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