![Auto Collision and Repair](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
2 months ago
The Ed Napleton Automotive Group is looking for our next Automotive Collision Customer Service Specialist located at Wayzata Collision Center, the Automotive Collision Customer Service Specialist is responsible for estimating and calculating the cost to repair a vehicle, to replace vehicle parts, or the entire vehicle.
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide.
Job Duties:
- Calculate the customer’s bill using the dealership’s computer system.
- Track and record payments from customers and insurance.
- Answer phones and direct consumer to the proper department and follow up in a timely manner. * Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
- Customer Service: Update all guests on a regular basis. All guests need to know of any changes with their repair throughout the process.
- Must follow all company safety policies and procedures.
- Promptly and efficiently answer multi-line switchboard and transfer calls.
- Check with Management at the end of each shift before leaving the dealership to make sure they do not need anything additional.
- Regular attendance consistent with attendance policy.
- Review vehicle damage and work with estimator and senior technician to write a supplement based on discoveries. Create a repair plan for the technician and pull any TIS/repair documents needed for repair. (Any weld on panels MUST have TIS documentation). All supplements are to be submitted within 24 hours. Work with insurance companies to manage claim and negotiate pricing if needed.
- Parts Ordering: Work with Parts to order/locate all parts needed for repair.
- Quality Check: Review all finalized work to ensure all work performed meets or exceeds the standards of The Wayzata Auto Center Collision Repair.
- File Reconciliation: Review your file to make sure all documents are up-to-date, all signatures are captured and proper documentation is in file.
- Perform any other special duties as requested by Dealer and other Managers.
Job/Education Requirements:
- High school diploma or equivalent- required
- 2+ years of Body Shop experience - preferred
- CDK experience- preferred
- Excellent oral communication skills- required
- Ability to communicate customers' interests needs and requests to management and sales personnel- required
- 18+ years of age or older to comply with the company driving policy- required
Benefits
- Paid time off
- Family owned and operated.
- Health, Dental, Vision, & Life Insurance
- 401k
- Internal Growth
- One of the largest dealership groups in the Midwest
We have other current jobs related to this field that you can find below
-
Customer Service Specialist
4 weeks ago
Wayzata, United States Auto Collision and Repair Full timeJob DescriptionJob DescriptionThe Ed Napleton Automotive Group is looking for our next Automotive Collision Customer Service Specialist located at Wayzata Collision Center, the Automotive Collision Customer Service Specialist is responsible for estimating and calculating the cost to repair a vehicle, to replace vehicle parts, or the entire vehicle.The...
-
Customer Service Specialist
2 weeks ago
Wayzata, Minnesota, United States Auto Collision and Repair Full timeAre you passionate about the automotive industry? The Ed Napleton Automotive Group is searching for our next team member to join as an Automotive Collision Customer Service Specialist at Wayzata Collision Center. In this role, you'll be in charge of estimating repair costs and ensuring customer satisfaction.About Ed Napleton: With a vast network of over 25...
-
Customer Care Specialist
4 weeks ago
Wayzata, United States Securitas Electronic Security Inc Full timeSecuritas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With...
-
Customer Care Specialist
4 weeks ago
Wayzata, United States Securitas Electronic Security Inc Full timeSecuritas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With...
-
Customer Service Team Member
7 days ago
Wayzata, United States Crew Carwash Full timeCustomer Service Team Member Crew Carwash 065, 1405 Wayzata Boulevard, Wayzata, Minnesota, United States of America Req #2Tuesday, May 7, 2024We are honored to be a Glassdoor's Best Place to Work Recipient for 2024, our 5th year in a row! (click the link to read the news!) Customer Service Team Member roles are waiting for you! Get on the CREW! Are you...
-
Customer Service Team Member
2 days ago
Wayzata, United States Crew Carwash Full timeJob Description Customer Service Team Member Crew Carwash 065, 1405 Wayzata Boulevard, Wayzata, Minnesota, United States of America Req #2 Tuesday, May 7, 2024 We are honored to be a Glassdoor's Best Place to Work Recipient for 2024, our 5th year in a row! (click the link to read the news!) Customer Service Team Member roles are waiting for...
-
Customer Service Lead
4 weeks ago
Wayzata, United States Tempur Seely Full timeDescription Tempur-Pedic Luxury Team Lead's primary responsibility is to provide excellent customer service while selling and marketing Tempur-Pedic products. This individual will also serve as a member of management when the Store Manager is not available. This could include opening and/or closing the store as well as covering the management duties. Tempur...
-
Wayzata, United States Taher Full timeEssential Functions: The Purchasing and Inventory Specialist is responsible for all purchasing and inventory functions at the Culinary Center. We are looking for an individual who is committed to controlling costs and ensuring accuracy of all information related to purchasing and inventory. The Purchasing and Inventory Specialist will report to the Director...
-
Service Receptionist
2 weeks ago
Wayzata, United States Lexus of Wayzata Full timeJob DescriptionJob DescriptionJob Summary:The Service Receptionist at Lexus of Wayzata is a full-time customer service role in the auto industry. This individual will be responsible for providing excellent customer service to clients who visit the dealership for vehicle maintenance and repairs. As the first point of contact for customers, the Service...
-
Service Administrative
4 weeks ago
Wayzata, United States Lexus of Wayzata Full timeJob DescriptionJob DescriptionJob Summary:The Service Administrative at Lexus of Wayzata is responsible for providing administrative support to the service department. This individual will work closely with the service team to ensure all administrative tasks are completed accurately and in a timely manner. They will also serve as the primary point of contact...
-
Food Service Clerk
4 weeks ago
Wayzata, United States Lunds Byerly's Full timeApply now and complete a video interview at your convenience! Lunds & Byerlys Wayzata is currently hiring for a vibrant and outgoing part-time Food Service Clerk to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of /hr. We operate 7 days/week and are open from...
-
Food Service Clerk
2 weeks ago
Wayzata, Minnesota, United States Lunds Byerly's Full timeApply now and complete a video interview at your convenienceLunds & Byerlys Wayzata is currently hiring for a vibrant and outgoing part-time Food Service Clerk to create a sensational shopping experience for our customers This position works a part-time schedule and earns a competitive wage of /hr.We operate 7 days/week and are open from 6:00am-10:00pm. For...
-
Food Service Cook
4 weeks ago
Wayzata, United States Lunds & Byerlys Full timeApply now and complete a video interview at your convenience!Lunds & Byerlys Wayzata is currently hiring for a vibrant and outgoing part-time Food Service Cook to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $14-19.50/hr. We operate 7 days/week and are open from...
-
Food Service Cook
4 weeks ago
Wayzata, United States Lunds & Byerlys Full timeApply now and complete a video interview at your convenience!Lunds & Byerlys Wayzata is currently hiring for a vibrant and outgoing part-time Food Service Cook to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $14-19.50/hr. We operate 7 days/week and are open from...
-
Food Service Clerk
4 weeks ago
Wayzata, United States Lunds & Byerlys Full timeLunds & Byerlys Wayzata is currently hiring for a vibrant and outgoing full-time Food Service Clerk to create a sensational shopping experience for our customers! This position works a full-time schedule and earns a competitive wage of $20.50-$29.13/hour. We operate 7 days/week and are open from 6:00am-10:00pm. For this position the employee would be...
-
Food Service Clerk
4 weeks ago
Wayzata, United States Lunds & Byerlys Full timeLunds & Byerlys Wayzata is currently hiring for a vibrant and outgoing full-time Food Service Clerk to create a sensational shopping experience for our customers! This position works a full-time schedule and earns a competitive wage of $20.50-$29.13/hour. We operate 7 days/week and are open from 6:00am-10:00pm. For this position the employee would be...
-
Food Service Clerk
4 weeks ago
Wayzata, United States Lunds & Byerlys Full timeJob DescriptionJob DescriptionApply now and complete a video interview at your convenience!Lunds & Byerlys Wayzata is currently hiring for a vibrant and outgoing part-time Food Service Clerk to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $14.00 - $18.00/hr.We operate 7...
-
Food Service Clerk
4 weeks ago
Wayzata, United States Lunds & Byerlys Full timeJob DescriptionJob DescriptionApply now and complete a video interview at your convenience!Lunds & Byerlys Navarre is currently hiring for a vibrant and outgoing part-time Food Service Clerk to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $16/hr.We operate 7 days/week and...
-
Food Service Cook
4 weeks ago
Wayzata, United States Lunds & Byerlys Full timeJob DescriptionJob DescriptionApply now and complete a video interview at your convenience!Lunds & Byerlys Wayzata is currently hiring for a vibrant and outgoing part-time Food Service Cook to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $14-19.50/hr.We operate 7...
-
Meat Service Clerk
2 weeks ago
Wayzata, United States Lunds & Byerlys Full timeJob DescriptionJob DescriptionApply now and complete a video interview at your convenience!Lunds & Byerlys Navarre is currently hiring for a vibrant and outgoing part-time Meat Service Clerk to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $15.00/hr(varies with...