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Customer Service Specialist
2 weeks ago
Are you passionate about the automotive industry? The Ed Napleton Automotive Group is searching for our next team member to join as an Automotive Collision Customer Service Specialist at Wayzata Collision Center. In this role, you'll be in charge of estimating repair costs and ensuring customer satisfaction.
About Ed Napleton: With a vast network of over 25 new vehicle brands and 50+ dealerships across seven states, we take pride in our 3,500+ employees who drive our success.
Responsibilities:
- Calculate repair costs using our computer system
- Manage customer payments and insurance claims
- Handle customer inquiries and complaints professionally
- Keep customers informed on repair progress
- Adhere to safety policies
- Answer phone calls and assist callers efficiently
- Coordinate with management for any additional support
- Collaborate with estimators and technicians on repair plans
- Order necessary parts for repairs
- Ensure quality standards are met
- Maintain accurate file documentation
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent
- 2+ years of Body Shop experience (preferred)
- CDK experience (preferred)
- Excellent oral communication skills
- Ability to effectively communicate customer needs to management
- Must be 18+ years old to comply with driving policy
Benefits:
- Paid time off
- Family-owned business
- Health, Dental, Vision, & Life Insurance
- 401k
- Career growth opportunities
- Join one of the biggest dealership groups in the Midwest
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