Field Services Technician

4 weeks ago

Saint Louis, United States DYOPATH Full time
Job DescriptionJob Description

DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.

At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row What makes us so great? Our people – we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another.

We believe that:

  • You should be able to grow and feel empowered at work.
  • You should have fun in a diversified environment and bring your true self to work daily.
  • Work-life balance is vital to our positive culture.

We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH

We are hiring a hybrid Field Service Tech in St. Louis, MO Your primary responsibility is to provide exceptional customer support while providing technical support by phone, email, and onsite for our client.

What is the location, shift, and pay of the Field Service Tech?

  • Hybrid - 3 days onsite, 2 days remote; onsite in St. Louis, zip code 63136
  • Travel Requirement - 25% travel to other client sites
  • Pay: $30/h - $31/h
  • Shift: Monday - Friday 8:00am - 5:00pm

Essential Functions and Responsibilities:

  • Manage the day-to-day functions of using technology including, but not limited to, network, e-mail, and various software systems
  • Support of Macintosh (macOS and macOS server) and Windows (Desktop/Server) operating systems, iOS devices (iPads, iPods), Google Console, including knowledge of VMware
  • Knowledge and Support of Workgroup Manager, Open Directory, Active Directory, and Google Console
  • Installation of all new desktop computers, servers, and computer-related equipment (printers and other peripherals)
  • Repair and replace non-functioning computer equipment
  • Create, maintain, and update all required computer images
  • Maintain and upgrade networking equipment as required
  • Maintaining software license compliance records
  • Maintain appropriate physical security and control of all computer assets
  • Maintain inventory records of all equipment (purchases, placements, repairs, and final dispositions)
  • Performing other duties as assigned

What skills and certifications will you be bringing to the position?

  • Ability to deploy software using Network/Server/MDM based software installation
  • Ability to read and communicate effectively with employees and clients
  • Ability to carry out instructions provided in either written, diagram, or oral form
  • Work involves walking, talking, hearing, using hands to handle, feel, or operate objects or controls, and reaching with hands and arms
  • Vision abilities required include close vision and the ability to adjust focus
  • Associate's or bachelor's degree in Computer Technology or related field
  • Minimum two years experience in computer hardware and software installation and maintenance desired

At DYOPATH, we offer top-notch benefits that helped us earn our "Great Place to Work" certificate Here's what we offer:

  • Medical, Dental, Prescription, Vision, Life and Disability Insurance
  • Flexible Spending Account (FSA) as well as Health Savings Account (HSA)
  • Employee Assistance Program and Comprehensive Wellness Program
  • 401 (k) Retirement Savings Plan with company match
  • PTO - Paid Holidays and Vacation Time
  • Continuous Learning and Development Programs
  • Employee Referral Programs
  • Pet Insurance plans
  • Growth opportunities

Don't hesitate – this position won't be available long Join our creative and innovative team. Apply today

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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