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Nissan Service Manager

2 months ago

Stratham, United States AutoFair Automotive Group Full time
Job DescriptionJob Description

AutoFair Nissan is now seeking a Motivated and Driven Service Manager to join our team. Are you tired of not being rewarded for your consistently exceptional results? Do you find that upper management doesn't listen to all of your great ideas on how to run YOUR business? We have a home for you If you have an uncontrollable desire to demand the highest of results from your service department, refuse to let your team operate at mediocrity, and have a genuine passion for customer service, please keep reading. We are looking for a strong, results driven leader to take us to be the best service department in the country. We reward top performance and there are so many opportunities for advancement with this company, the only mistake you can make is to hesitate

Our Service Managers develop strong relationships with customers while becoming a trusted advisor and partner in assisting them in making the right decision. The right fit will train and mentor Service Advisors and Service Technicians to ensure customers' end-to-end needs are met and that no customer is left unserved or under served. Service Managers utilize all relevant tools to drive profitable growth.

Benefits:

  • High earning potential with performance-based compensation that is extremely favorable to top performers
  • A supportive and experienced upper management team focused on fixed operations
  • Strong technicians and advisors throughout the organization
  • Medical, Dental, Vision, Life and Disability
  • 401 K Plan with company match
  • Paid vacation
  • World-class training and professional development
  • Growth opportunities for career advancement
  • Employee vehicle purchase plans
  • Discounts on products and services
  • Health and wellness

Responsibilities:

  • Oversee operations in an auto service unit to ensure compliance with quality standards
  • Contact clients and convince them to bring vehicles to our business for repairs
  • Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
  • Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
  • Conduct price negotiations with clients to reach a favorable bargain for both management and client
  • Oversee the hiring and training of an effective automotive service team
  • Maintain accurate record of all accounts and relevant financial information
  • Monitor inventory to regulate and ensure availability of required vehicle parts
  • Ensure automotive service staff comply with environmental laws and regulations
  • Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
  • Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
  • Listen to client complaints and assist in addressing their issues and resolving challenges
  • Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
  • Assign and schedule work duties to auto service staff according to their skills
  • Follow up customers to obtain feedback and ensure they are satisfied with received service
  • Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry

Requirements:

  • High school diploma or GED required
  • 2 or 4 year college degree preferred but not required
  • At least 3-5 years of automotive service experience is required
  • Must have experience with dealer management systems
  • Desire to coach and train team to exceed their goals
  • Excellent computer skills needed
  • Excellent customer service skills
  • Ability to be analytical, problem solve and multitask
  • Self-motivated, enthusiastic presence in a team environment
  • Strong written and communications skills
  • Consistent and stable work history
  • Must have valid driver's license, and clean driving record

AutoFair Automotive Group is a rapidly-expanding dealer group with excellent opportunities for career growth. We are committed to providing our customers with an unmatched ownership experience through outstanding customer service and enduring relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team.

AutoFair Automotive Group offers opportunities with the following brands:

Ford - Honda - Hyundai - Genesis - Nissan - Subaru - Toyota - Volkswagen


AutoFair Automotive Group maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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