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Quality Assurance Specialist

2 months ago

Covington, United States Career TEAM Full time
Job DescriptionJob Description

Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners. Career TEAM is solving today's unemployment challenges through innovative solutions.

Career TEAM is looking to hire a Quality Assurance Specialist to support program development and quality assurance functions across the project. This role will play an integral part in serving our customers by supporting the program behind the scenes. The day-to-day functions of this role will include reporting, data collection, monitoring, etc. Work is performed under the supervision of the WIOA Program Lead. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

The Quality Assurance Specialist is an integral part of our team and will assist us with our mission of accelerating the human condition

Career Team also offers a competitive package including:

  • 401k with a generous employer match;
  • medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
  • disability insurance;
  • and supplemental insurance

Your Impact on Career TEAM's Success:

  • Manage all activity for tracking data and training staff to be compliant
  • Ensure that Career Advisors maintain accurate written case records and files that are necessary to meet contractual requirements
  • Provide internal monitoring and oversight of all program activities and requirements
  • Support the invoicing relationship between the funder and the corporate fiscal team
  • Provide updates, corrections, reviews, and documentation in a timely matter
  • Monitor, audit, and provide second reviews on files and reports
  • Become a subject matter expert in program compliance and policy from all levels
  • Maintain a positive productive relationship with the funder to ensure partnership and coordination
  • Complete program invoice corrections in a timely manner
  • Comply with all terms and conditions of a subaward agreement (i.e., contract) for the delivery of services
  • Work with the fund source compliance coordinator to proactively address corrections
  • Work with staff to ensure correct documents and case notes are entered into a database for all services provided to customers
  • Work with the leadership team to process participant exits from database to hard file
  • Assist team with compliance reports
  • Data entry of expenditures for all program functions
  • Provide administrative support to teams and program
  • Accurately keep updated records
  • Approach each day and task with a "ZAG" mindset
  • Other duties and projects as needed for the success of the program

The Ideal Qualifications for this Position Include:

  • Bachelor's degree or higher or an equivalent combination of education and experience
  • Ability to work in a dynamic team environment - must have excellent teamwork and interpersonal skills
  • Ability to work across all levels of management and staff
  • Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
  • Ability to work independently and in a virtual team environment showing courteousness and a high level of professionalism
  • Exceptional time management skills to meet deadlines and work under pressure to complete a high volume of work assignments with speed and accuracy
  • Excellent verbal and written communication skills
  • Knowledge of local VOS system
  • Experience and knowledge of WIOA workforce development contracts/programs
  • Strong computer skills in MS Excel and Google Sheets
  • Astounding ability to multitask and be proactive
  • A valid Driver's license

Hourly Wage: $21.50 - 23.00/hr

Travel: The position may require local travel up to 50% of the time

Employment Type: Full-time, non-exempt

About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.

Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors:

  • Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
  • Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
  • Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
  • Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.