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Front Desk Agent

3 months ago

Portland, United States La Quinta Inn & Suites - PDX Full time
Job DescriptionJob DescriptionDescription:

Description

Seeking an engaging, hospitable professional to join our growing team as a Front Desk Agent at our centrally located Comfort Inn & Suites Beaverton - Portland West location AM (7a-3p) and PM (3p-11p) shifts available with on-the-job training.

Job Summary

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.


Benefits

You are a valued asset, and we strive to let you know it. All benefits are available post introductory period.

Full-Time associates (30+ hours/week)

  • Paid Time Off (PTO) per OR State requirements.
  • Paid Vacation per company policy after one (1) year of service.
  • Qualify for Medical, Dental and Vision.
  • Choice Hotels team member benefits.
  • On-Site training modules

Part-Time associates

  • Paid Time Off (PTO) per OR State requirements.
  • Choice Hotels team member discount on stays.
  • On-Site trainings modules

General

This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. Meyta Concepts, LLC is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.



Requirements:

Job Duties & Functions

  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Meyta Concepts, LLC standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Always comply with Meyta Concepts, LLC policies, standards, and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Brand standards; always maintain a friendly and warm demeanor.
  • Maintain proper operation of the telephone switchboard and ensure that all Brand performance standards are met.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel service, facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages, and special promotions; Be familiar with all in-house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Meyta Concepts, LLC policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
  • Always use proper two-way radio etiquette when communicating with other associates.
  • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members.
  • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
  • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds.