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Referral Coordinator

3 months ago

Jacksonville, United States Northeast Florida Internal Medicine Full time
Job DescriptionJob Description3 PLUS YEARS EXPERIENCE MANDATORY

Medical Office Assistant/Front Desk/Referral Coordinator
We are an internal medicine office and we need upbeat, positive, and compassionate front desk office assistants. We need someone who genuinely cares about the patients, their coworkers, and their team.

Position Summary


Responsible for greeting patients, answering the telephone, scheduling appointments, collecting patient payments, initiating referrals, and general medical office duties.

Essential Job Functions


  • Sends referral and orders
  • Answers the telephone, handles the calls, directs calls to the appropriate parties and/or takes messages using company protocol
  • Schedules patient appointments according to company procedures
  • Contacts patients by phone to reschedule missed appointments and/or to remind of upcoming appointments
  • Greets patients on arrival and performs the check-in process according to the proper procedure
  • Assists patients with the check-out process directly following their visit
  • Works collaboratively with other employees to promote the best care of the patient and efficient workflow
  • Prepares and maintains patient charts, by collecting appropriate information and entering/filing correctly
  • Ensures patient confidentiality and reasonably secures patient health information to the best of their ability.
  • Provides excellent customer service to all patients, family members/care givers, and other employees
  • Collects patient payments (co-pays, co-insurance and past due balances)
  • Performs other duties as assigned