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Customer Service Representative

2 months ago

Arlington, United States Vanguard Auto Group Full time
Job DescriptionJob Description

Vanguard Kia of Arlington

Vanguard operates dealerships located in Arlington, Carrollton, Sherman, Austin, and Hughes Springs. We represent the manufacturer brands Kia, GMC, Volkswagen, and Ford.

Family-owned and operated, Vanguard promotes an excellent work-life balance culture, flexible schedules, and a shared vision to “WOW” Our Customers, Our Team Members, Our Community, and Our Peers We invite you to learn more and discover "The Vanguard Family."

What you can expect:

We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through new dealerships. We provide a generous comprehensive compensation and benefits package to help ensure your success:

  • Paid Health insurance
  • Paid Life insurance
  • 401(k) matching
  • Vision & dental available
  • Employee discounts
  • Referral program
  • Commitment to your training & development

Responsibilities

  • Provide a high level of customer service.
  • Deliver timely responses when following up with sold customers
  • Ensure the customer’s purchase experience was five star or better
  • Monitor all web sites posting customer reviews
  • Respond to email inquiries in a professional, well-spoken manner.
  • Handle outbound and inbound phone calls with a high level of integrity
  • Build customer relationships that go well beyond expectations
  • Always make sure the customer is smiling

Qualifications

  • Strong verbal and written communication skills
  • Prior customer service experience
  • High school degree or its equivalency
  • Knowledge of vehicles
  • Bilingual

Vanguard Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.