Customer Service Specialist

3 weeks ago


Russellville, United States CB&S Bank Full time
Job DescriptionJob Description

GENERAL FUNCTION:

Provide the best quality service to customers as well as all employees of the bank with regard to all financial products and services offered, such as demand deposit accounts, savings accounts, and loan accounts. Serves as the telephone liaison in a fast-paced call center. MAJOR DUTIES AND RESPONSIBILITIES:

  • Efficiently serves the needs of internal and external customers.
  • Answers inbound telephone calls, responds to customer inquiries and problems concerning their accounts, and gathers necessary information to document and resolve customer problems.
  • Maintains telephone call statistics and documents account information on the computer for each customer.
  • Processes telephone transfers and loan payments; quotes loan payoffs; and processes stop payments requests made by phone.
  • Monitors, answers or forwards all e-mail records received to the appropriate department or person.
  • Monitors and responds to online chats from website.
  • Maintains and applies knowledge of regulations governing transactions in relation to demand deposits and savings accounts.
  • Resets electronic banking PINS, duplicates statements requests, and answers debit card inquiries.
  • Assists customers with Internet Banking and Bill Pay. Resets passcodes, assists with log-in, or guides through Internet Banking website.
  • Responsible for answering debit card inquiries, including rest of PINs and ordering replacement cards.

ADDITIONAL RESPONSIBILITIES:

  • Maintains accurate department records.
  • Keeps abreast of all bank products and services.
  • Cross-sells to existing and prospective customers. Identifies sales referral opportunities and makes appropriate referrals and participates in sales campaigns as identified.
  • Performs any other duties assigned by supervisor.

JOB QUALIFICATIONS:

  • High school graduate or equivalent.
  • Extensive knowledge of deposits and loans with a minimum of two years of bookkeeping experience, customer service experience or related experience.
  • Ability to perform repetitive tasks.
  • Ability to sit for extended periods of time.
  • Good communication skills, both verbal and written.
  • Demonstrates proficiency and commitment to excellence in performance of duties.

STANDARDS OF PERFORMANCE:

  • Report to work in a timely manner.
  • Complete work accurately and efficiently.
  • Maintain positive work-environment with co-workers and customers.
  • Conduct customer relations in a manner that will enhance the overall marketing effort of the bank. Provide courteous and professional service to all customers.
  • Requires ability to work well with others.
  • Follow all company policies and procedures.

EQUIPMENT INVOLVED:

Calculator, telephone, copier, and other business related equipment on bank premises.



Job Posted by ApplicantPro

  • Marketing Specialist

    2 weeks ago


    Russellville, United States SmartStyle by YSG Full time

    Job DescriptionJob DescriptionAre you ready to elevate your career and make a splash in the beauty industry? Yellowhammer Salon is seeking a dynamic full-time Marketing Specialist to join our innovative team and drive our marketing efforts to new heights. With a competitive base salary ranging from $50,000 to $60,000 plus an enticing $12,000 bonus...


  • Russellville, United States VetJobs Full time

    Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...


  • Russellville, United States CB&S Bank Full time

    GENERAL FUNCTION OF LOAN POST-CLOSING SPECIALIST I: Responsible for the post closing duties of all real estate loans, commercial and consumer loans upon the closing of a loan. Must assemble all closed loan documentation and review documentation for loan packages to be compliant with all regulations, policies and procedures. Responsible for disbursing 3rd...

  • Customer Service Rep

    3 weeks ago


    Russellville, Arkansas, United States Conway Regional Heath System Full time

    Overview: Directly responsible for scheduling PCN clinic patients for treatment, processing patients' demographic, insurance, and financial information, and coordinating  with nursing staff and physicians to provide efficient services to PCN clinic patients.    Qualifications: High School Graduate, Customer Oriented, Excellent verbal and written...


  • Russellville, United States Taco Bell Full time

    Late Night Service Champion Russellville, AL Ask about evening/late night premium pay. "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among...


  • Russellville, United States CB&S Bank Full time

    GENERAL FUNCTION: The Treasury Management Client Services Analyst is a client-facing position that provides exceptional service and attention to CB&S Bank clients who utilize or expect to utilize Treasury Management services specifically. The Analyst also provides assistance to Bank partners who have an interest in those clients. The Analyst is tasked with...


  • Russellville, United States CB&S Bank Full time

    GENERAL FUNCTION: The Treasury Management Client Services Analyst is a client-facing position that provides exceptional service and attention to CB&S Bank clients who utilize or expect to utilize Treasury Management services specifically. The Analyst also provides assistance to Bank partners who have an interest in those clients. The Analyst is tasked with...


  • Russellville, United States CB&S Bank Full time

    Job DescriptionJob DescriptionGENERAL FUNCTION:The Treasury Management Client Services Analyst is a client-facing position that provides exceptional service and attention to CB&S Bank clients who utilize or expect to utilize Treasury Management services specifically. The Analyst also provides assistance to Bank partners who have an interest in those clients....

  • Account Spec

    4 weeks ago


    Russellville, United States Genuine Parts Company Full time

    SUMMARY: The Account Specialist drives sales, identifies, and generates opportunities for various types of customers. This role partners with Account Representatives within an assigned territory to deliver deep knowledge within a product group. The Account Specialist provides education of Motion Industries products through technical presentations. JOB...


  • Russellville, Arkansas, United States Signode Industrial Group Full time

    Description/Job Summary Compensation: $35.50 - $42.75/hourly based on experience and background Benefits: Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date. Summary Perform duties...

  • Licensed Barber

    4 weeks ago


    Russellville, United States Iconic Barber LLC Full time

    Job DescriptionJob DescriptionJob Overview:We are seeking a skilled and experienced Barber to join our team. As a Barber, you will be responsible for providing exceptional grooming services to our clients. This includes haircuts, beard trims, shaves, and other grooming services. The ideal candidate will have a passion for the art of barbering and a...


  • Russellville, United States H&R Agri-Power Full time

    Job DetailsJob LocationRUSSELLVILLE B - RUSSELLVILLE, KYDescriptionSUMMARY/OBJECTIVE:This In-Store Sales Associate's purpose is to execute the sale of in store merchandise, this position is the initial representative of the company and creates the customer's first impressions. A successful In-Store Representative provides valuable customer service that...


  • Russellville, United States Kindred Healthcare Full time

    Responsible for successfully managing the organizational and administrative operations of Logan Memorial Hospital Patient Financial Services. Performing supervisory duties including hiring, training, evaluating, and the day-to-day management of all aspects of Registration, Scheduling and PBX departments. They will assist with developing/implementing policies...


  • Russellville, United States CB&S Bank Full time

    GENERAL FUNCTIONProvides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned.MAJOR DUTIES AND RESPONSIBILITIESEntry level into this area is concerned with acquiring the knowledge and skills to efficiently and accurately perform the duties of each area in the support departments.Follows...


  • Russellville, United States CB&S Bank Full time

    Job DescriptionJob DescriptionGENERAL FUNCTIONProvides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned.MAJOR DUTIES AND RESPONSIBILITIESEntry level into this area is concerned with acquiring the knowledge and skills to efficiently and accurately perform the duties of each area in the...


  • Russellville, Arkansas, United States CB&S Bank Full time

    GENERAL FUNCTIONProvides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned.MAJOR DUTIES AND RESPONSIBILITIESEntry level into this area is concerned with acquiring the knowledge and skills to efficiently and accurately perform the duties of each area in the support departments.Follows...

  • Senior Accountant III

    2 weeks ago


    Russellville, United States Transco Lines Inc. Full time

    Job DescriptionJob DescriptionThe successful candidate will possess a solid foundation in accounting principles and practices as well as a working understanding and utilization of business intelligence analysis and tools.The person in this role will be involved in everything from preparing journal entries and financial statements to analysis and presentation...

  • Senior Accountant III

    4 weeks ago


    Russellville, United States Transco Lines Inc. Full time

    Job DescriptionJob DescriptionThe successful candidate will possess a solid foundation in accounting principles and practices as well as a working understanding and utilization of business intelligence analysis and tools.The person in this role will be involved in everything from preparing journal entries and financial statements to analysis and presentation...

  • Lube Technician

    3 weeks ago


    Russellville, United States Orr Hyundai & Automall of Russellville Full time

    Job DescriptionJob DescriptionJob Title: Lube TechnicianDepartment: ServiceReports to: Service ManagerFLSA Status: Non-Exempt Lube Technician is responsible for performing lube related services for customers in a professional and efficient fashion.Qualifications EducationHigh school diploma or the equivalent.OtherAbility to read and comprehend instructions...


  • Russellville, United States CB&S Bank Full time

    GENERAL FUNCTION Provides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned. MAJOR DUTIES AND RESPONSIBILITIES Entry level into this area is concerned with acquiring the knowledge and skills to efficiently and accurately perform the duties of each area in the support departments. Follows...