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Parts Manager

3 months ago

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Job DescriptionJob Description

We have an excellent opportunity for a Parts Manager to join our team at Castilone Chrysler Dodge Jeep RAM. If you thrive on a challenge, possess high energy, are committed to hard work and want to be paid based upon performance, you may be the individual we are seeking We are looking for a Parts Manager who is engaged with both customer and employees, and believes that each customer deserves a great experience.


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Retirement Plan

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance


Responsibilities

As the Parts Manager you will be responsible for running a profitable and efficient parts department by utilizing proper purchasing procedures, inventory control, staffing efficiencies, pricing strategies, merchandising and marketing. The Parts Manager is also responsible for managing department staff.

  • Administer and maintain a balanced inventory consistent with the requirements by the manufacturer.
  • Utilize available pricing parameters and strategies to generate sufficient profit while maintaining customer loyalty.
  • Ensure that customers receive prompt, courteous, and effective service.
  • Serve as a liaison between technicians and the parts department.
  • Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
  • Interview, hire, and manage workflow, and oversee all department staff.
  • Increase wholesale parts department business.
  • Ensure customer has a positive dealership experience.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationship with the customer.
  • Help create goals and objectives for the department, which include an annual operating budget and a marketing plan to promote new and repeat business.
  • Providing training on administrative policies and procedures for all department personnel.
  • Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.
  • Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.

Requirements

Job Requirements:

  • 3 years parts experience is a MUST, with verifiable references and a proven work history of success
  • Previous supervisory experience
  • Self -starter with the ability to manage and lead
  • Great team building skills
  • Strong leadership- lead by example and actions
  • Tech-Savvy
  • Must be able to multi-task
  • People orientated- both customer and employees
  • Outgoing, positive, energetic personality a must
  • Driver license required