Counter Parts Professional

3 months ago

Batavia, United States Factory Motor Parts Full time

Our Counter Parts Professional communicates with customers on parts look up, generates interest in our products, and enters and finalizes customer orders. Most importantly, our Parts Professional helps support the sales team by providing high quality leads.

DUTIES & RESPONSIBILITIES:

The Counter Parts Professional will have content expertise in the following areas and will be responsible for the following reporting and communication requirements as deemed appropriate by the Customer Service Manager/Location Manager.

  • Effectively manage incoming calls and emails for a variety of different parts.
  • Assisting walk in retail customers at the counter.
  • Work effectively with team members to provide exceptional support for customers as well as internal customers.
  • Work within set key performance measurements as defined by the Company.
  • Responds to customer phone inquiries in a prompt, courteous and concise manner.
  • Responsible for processing phone or fax orders accurately and timely.
  • Educate, suggest and/or sell products and add on parts to the customer.
  • Understand and communicate route and demand delivery times to the customers.
  • Resolves customer questions, complaints and requests.
  • Effectively communicate with the warehouse and office staff when needed.
  • Perform all required customer follow-ups in a timely manner each day.
  • Promote new or additional programs, and sell specials as designed for the Sales department when requested.
  • Responsible for providing product comparison and pricing rates when requested.
  • Meet individual performance standards.
  • Provide exceptional levels of service to every customer via phone and email.
  • Research orders and accurately update information in computer systems.
  • Accurately track customer issues and resolution while proactively identifying trends.
  • Troubleshoot lost tickets shipping issues and delivery problems.
  • Effectively use the computer or catalog for parts look up and specification information.
  • Document all customer issues in clear and concise logs.
  • Responsible for making outbound calls to customer during blitzs or slow sales periods.
  • Performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES AND WORK ENVIRONMENT:
  • Ability to work as a team member, as well as independently.
  • Ability to successfully multi-task.
  • Proven time management skills.
  • Excellent customer service and support skills.
  • Ability to work well under pressure while maintaining a professional demeanor.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Excellent organizational, interpersonal, written, and verbal communication skills.
  • Ability to interact with various levels of management.
  • Proficiency with various software applications programs including email messaging, Microsoft Word and Excel.
  • Ability to create and maintain relationships with customers.
WORK ENVIRONMENT:

Work is performed in a company call center or spoke building. Wrist and finger manipulation due to computer work, calculating, compiling and filing. Equipment used may include but is not limited to computer, calculator, telephone, copy and fax machines.

MINIMUM REQUIREMENTS:
  • Associates Degree in a related field AND
  • Three years experience working in a call center environment


OR
  • An equivalent combination of education and experience.
PREFERRED EDUCATION BEYOND MINIMUM QUALIFICATIONS:
  • ASE (Automotive Service Excellence )certified

  • Automotive parts knowledge


An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Parts Counter Specialist

    1 month ago

    Batavia, Illinois, United States Primary Location Full time

    Parts Counter Person Job DescriptionWe are seeking a detail-oriented and customer-focused individual to join our parts department as a Parts Counter Person. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong attention to detail.Key Responsibilities:Communicate with various departments to arrange for...

  • Parts Counter Person

    1 month ago

    Batavia, United States Primary Location Full time

    We are looking for friendly, ambitious team member to add to our growing parts department! The right person should be great with customers, have good attention to detail and be able to work an assigned schedule. Pay is based on experience and commission; bonuses and benefits are available. BenefitsAnnual Base Salary Based on ExperiencePaid Time Off...

  • Part Time Delivery Driver

    3 weeks ago

    Batavia, New York, United States Factory Motor Parts Company Full time

    Job SummaryAs a Delivery Driver, you will serve as the face of Factory Motor Parts, responsible for delivering merchandise in a safe, prompt, and professional manner, leaving a positive impact and satisfying our customers.Key ResponsibilitiesDeliver merchandise in a timely and efficient mannerProvide exceptional customer serviceEnsure a positive and...

  • Part Time Delivery Associate

    2 months ago

    Batavia, New York, United States Factory Motor Parts of Calif Full time

    Job Summary:As a Delivery Driver for Factory Motor Parts of Calif, you will serve as the face of our company, responsible for delivering merchandise in a safe, prompt, and professional manner, leaving a positive impact and satisfying our customers.Key Responsibilities:Drive in a safe, courteous, and defensive mannerCommunicate professionally with customers...

  • Cashier (Full-Time/Part-Time)>

    5 months ago

    Batavia, United States Kwik Trip Full time

    Kwik Trip - 99 Jackson Street [Retail Cashier / Team Member] As a Cashier at Kwik Trip, you'll: Learn and operate the cash register and additional required equipment with accuracy; Offer appropriate customer service, greet all customers with a smile and hello, and suggest merchandise purchases to all customers; Price, stock, and face merchandise; Stock...

  • Customer Service Representative

    4 weeks ago

    Batavia, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service Team MemberWe are seeking a friendly and energetic Customer Service Team Member to join our team at Tim Hortons in Batavia, NY. As a key member of our morning shift team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Provide friendly and welcoming...

  • Cashier Team Member

    16 hours ago

    Batavia, New York, United States Kwik Trip Full time

    Job Summary: We are seeking a motivated and detail-oriented Cashier to join our team at Kwik Trip. As a Cashier, you will be responsible for operating the cash register and additional required equipment with accuracy, providing excellent customer service, and suggesting merchandise purchases to customers. You will also be responsible for pricing, stocking,...

  • Warehouse Associate

    6 months ago

    Batavia, United States Factory Motor Parts Full time

    Founded in as Elliott Auto Supply Co., Inc., Factory Motor Parts Co. (FMP) has grown from a small, single location in Minneapolis to over + locations states in over. FMP is a multi-generational, family-owned company that prides itself on providing premium original equipment and name brand automotive parts, serving as a total resource for professional...

  • Cashier (Full-Time/Part-Time)

    2 months ago

    Batavia, United States KWIK FILL Full time

    Pay Rates: Minimum Pay: $15.00 per hour and Max Pay: $17.00 per hour. 99 Jackson Street, Batavia, New York 14020 ?Company Conformance Statements In the performance of their respective tasks and duties, all employees are expected to conform to the following: Perform quality work within deadlines with or without direct supervision. Interact professionally...

  • Customer Service Representative

    1 month ago

    Batavia, New York, United States Factory Motor Parts of Calif Full time

    Job Title: Part Time Delivery Driver **Job Summary:** As a Delivery Driver for Factory Motor Parts of Calif, you will play a critical role in serving as the face of our company. Your primary responsibility will be to deliver merchandise in a safe, prompt, and professional manner, ensuring a positive impact on our customers. **Key Responsibilities:** *...

  • Maintenance Technician

    3 weeks ago

    Batavia, New York, United States Aleron Full time

    Job Title: Maintenance Mechanic Job Summary: We are seeking a skilled Maintenance Mechanic to join our team at Acara Solutions. As a Maintenance Mechanic, you will be responsible for installing, maintaining, and repairing machinery, equipment, physical structures, pipes, and electrical and hydraulic systems. Responsibilities: * Detect and diagnose...

  • Maintenance Technician

    2 months ago

    Batavia, New York, United States Aleron Full time

    Job SummaryWe are seeking a skilled Maintenance Mechanic to join our team at Acara Solutions in Batavia, NY. As a Maintenance Mechanic, you will be responsible for installing, maintaining, and repairing machinery, equipment, physical structures, pipes, and electrical and hydraulic systems.Key ResponsibilitiesDiagnose and troubleshoot machinery malfunctions...

  • Sales Professional

    2 weeks ago

    Batavia, Illinois, United States Chivari Llc Full time

    Job DescriptionAt Chivari LLC, we are seeking a highly motivated and results-driven Sales Professional to join our team. As a Sales Professional, you will be responsible for identifying and pursuing new sales opportunities, developing and maintaining relationships with existing customers, and negotiating contracts to achieve monthly sales targets.Key...

  • Community Services Professional

    2 weeks ago

    Batavia, New York, United States Dayforce Full time

    Job DescriptionJoin Dayforce as a Community Services Professional and start a fulfilling career that makes a difference in the lives of people with disabilities and their families. We offer a variety of full and part-time jobs available and are looking for candidates who are eager to learn and grow with our team.Key ResponsibilitiesProvide direct oversight,...

  • Food Service Worker

    2 weeks ago

    Batavia, Illinois, United States Ohio Department of Commerce Full time

    Job Summary:Dietary Operations Food Service Worker assists with food service procedures in order to serve food to residents. Obtains & stocks food & other dietary supplies from storage; opens cans/cases/packages. Portions, slices, chops, grinds, re-thermalizes & assembles food according to verbal &/or written instructions &/or medical orders.Key...

  • Direct Support Professional

    3 weeks ago

    Batavia, New York, United States Dayforce Full time

    Job Title: Direct Support ProfessionalJoin our team at Dayforce and start a fulfilling career that makes a difference in the lives of people with disabilities and their families. We offer a range of full and part-time jobs and are looking for candidates who are eager to learn and grow with us.About the RoleThe Direct Support Professional (DSP) is responsible...

  • HVAC Service Professional

    2 weeks ago

    Batavia, New York, United States Emerald Heating & Cooling Full time

    Job OverviewWe are seeking a skilled HVAC Service Professional to join our team at Emerald Heating & Cooling. As a key member of our team, you will be responsible for providing exceptional customer service while troubleshooting, diagnosing, and repairing heating and cooling systems in residential and commercial settings.Our company offers a competitive...

  • Child Care Professional

    1 month ago

    Batavia, New York, United States Glow YMCA Full time

    Job SummaryWe are seeking a dedicated and passionate Child Watch Attendant to join our team at Glow YMCA. As a Child Watch Attendant, you will be responsible for providing a safe and engaging environment for children, while also supporting the development of our programs and services.Key ResponsibilitiesProvide high-quality care and supervision to children...

  • Maintenance Technician

    3 weeks ago

    Batavia, New York, United States Upstate Niagara Cooperative Full time

    Job SummaryWe are seeking a skilled Maintenance Mechanic to join our team at Upstate Niagara Cooperative, Inc. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our facilities and equipment.Key ResponsibilitiesPerform routine maintenance and repairs on machinery and equipment to prevent downtime and ensure...

  • Direct Support Professional

    3 weeks ago

    Batavia, New York, United States Arc GLOW Full time

    About Arc GLOWWe are a parent and family-driven organization that empowers and supports people of all ages with a broad spectrum of emotional, intellectual, and developmental disabilities.Job SummaryWe are seeking a dedicated and compassionate Direct Support Professional to join our team. As a DSP, you will provide daily care and support to individuals with...