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Account Coordinator
2 months ago
Location: La Grange, IL – Hybrid - 3 days Onsite Mandatory
Duration and hire type: Contract to Hire
Overview: Sterling Engineering / Staffing is currently looking for an Account Coordinator for one of our clients in the La Grange, IL area. Sterling has a rich history of delivering top talent to our clients. We are a nationwide Staffing Firm with over 100 clients and works primarily with Fortune 1000 corporations.
Job Description:The Inside Sales Account Representative is a critical component of the Aftermarket Service team. Each representative provides commercial oversight and administration of customer orders placed for PRL products sold to Railroads, Marine Propulsion, Offshore and Land-based oil well drilling rigs, and Stationary Power Generations markets.
Duties & Responsibilities:
- Work with Outside Sales Managers to support timely and accurate booking of customer demands
- Be the point of contact for customers in regards to order activity, part number pricing and material availability
- Serve as a customer advocate while participating in internal customer status reviews
- Identify process issues and participate in the development and implementation of process improvements
- Support the growth initiatives of the business
- Own and resolve customer account issues to complete resolution
- Work with Global Supply Chain buyer/planners to resolve material issues, provide accurate answers to ensure on-time delivery to customers
- Support internal customer’s needs on status updates and issue resolution
- Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction
- Understanding of and the ability to apply International shipping terms as well as International payment methods
- Travel to PRL North American Distribution Centers to help facilitate material movements and assist in process gap resolutions
- Ability to lift up to 40 lbs.
- Potential to travel up to one week per month
- Experienced computer user – MS Office suite, SAP etc.
- Excellent interpersonal verbal and written communication skills
- Detailed, accurate and able to set priorities among competing demands
- Self-starter, dependable and efficient
- Focused, responsive to deadlines
- Ability to travel (up to one week per month)
Preferred:
- Four-Year College Degree (Marketing focus)
- Six Sigma/Lean experience SAP experience
- Some inside/outside sales or customer service experience
- Project Management experience Multilingual
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
