Front Office Assistant

4 months ago

Colbert, United States Medlink Georgia Full time
Job DescriptionJob Description

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)

  • Serves as the first point of contact, providing exceptional customer service, when greeting and serving all patients and visitors
  • Answers phones, routing telephone calls and/or creating patient cases as appropriate
  • Returns patient voice and/or email messages in a timely manner
  • Helps with referrals for new patients
  • Schedules appointments in the electronic health record
  • Assists in maintaining the provider(s) schedules by moving patient appointments, following up on no-shows, and reminding patients of upcoming appointments
  • Completely documents all required demographic information in the patient's electronic health record, updating at each visit as appropriate
  • Scans patient registration and all other relevant documentation into the patient's electronic health record
  • Verifies patient's insurance if eligibility was unable to be verified electronically through the electronic health record
  • Educates patients on the sliding fee scale discounts and determines patient eligibility for the sliding fee scale through verification of income
  • Documents insurance policies and sliding fee scale policies appropriately in the patient's electronic health record
  • Obtains signed release forms from patients
  • Responsible for maintaining the patient reception area in a clean, neat and presentable condition
  • Obtains patients' payments at the time services are rendered
  • Participates and assists in documenting Daily Huddles
  • Follows the daily financial audit checklist and participates in the end of the day reconciliation process
  • Assists with billing and/or claim creation for services rendered
  • Maintains the clinical inbox completing all assigned inbox tasks by the end of the day
  • Exemplifies and demonstrates positive teamwork with all Administrative and Center staff
  • Participate in the daily huddle
  • Ensure timely response to appointment messages and requests via the phone and portal
  • Educate patients regarding PCMH and how the care team can help patients
  • Participate as a member of a patient's care team - within Team Work
  • Ensure patients receive a copy of his/her visit summary
  • Ensure patients leave with an appointment and face no barriers regarding transportation
  • Ensure patients have an identified primary care provider
  • Other administrative and clerical duties as assigned

EDUCATION AND/OR EXPERIENCE

  • Graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the healthcare field OR high school diploma (or equivalency) with three years general secretarial experience
  • Some knowledge of medical terminology
  • Skills in the use of a computer, copier/scanner/fax, calculator, and other office machines
  • Use of an electronic health record program with the ability to maintain accurate patient medical records
  • Effective oral and written communication skills
  • Ability to establish positive relationships with patients, coworkers, professional staff, and management
  • Ability to work independently using reasonable judgment in completing assigned tasks


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