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IT Service Desk Analyst

3 months ago

Stanford, United States Avispa Technology Full time
Job DescriptionJob Description

IT Service Desk Analyst 1331570 (H)

A leading University is seeking a University IT Service Desk Analyst. The successful candidate will provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging. The individual will also record the details of every customer interaction and advance complex issues to more senior technicians for resolution. The ideal candidate has experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting. The company offers a great work environment

IT Service Desk Analyst Pay and Benefits:

  • Hourly pay: $30/hr
  • Worksite: Leading University (Stanford, CA 94305 - Onsite)
  • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
  • 40 hours/week, 12 Month Assignment

IT Service Desk Analyst Responsibilities:

  • Provide first line of response to requests for various hardware, software, peripherals, and networking technical assistance. Provide remote problem resolution when possible.
  • Resolve basic end-user problems, escalate as appropriate.
  • Install, upgrade, configure, and solve computing and communication devices and peripherals.
  • Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities.
  • Apply security standard methodologies.
  • Ensure users are assigned appropriate resources.
  • Other duties may also be assigned.
  • Constantly perform desk-based computer tasks.
  • Frequently sitting, using a telephone, grasping lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
  • Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.

IT Service Desk Analyst Qualifications:

  • Customer service experience
  • Call center experience.
  • Experience with ServiceNow is a plus.
  • Experience with various operating systems and computing devices.
  • Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
  • Critical thinking skills.
  • Good communication and interpersonal skills.
  • Ability to provide excellent client service.
  • Ability to apply diagnostic techniques for problem troubleshooting.
  • Ability to apply information technology standard methodologies, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
  • Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk.
  • Familiarity with remote desktop tools.