Front Desk Manager on Duty

2 weeks ago


Stanford, California, United States Equinox Full time
Job Description

Equinox is seeking a highly skilled and experienced Front Desk Manager on Duty to join its team at its state-of-the-art location in San Francisco.

Key Responsibilities:
  • Provide Exceptional Customer Service: Deliver the highest level of service to members, prospective members, and guests, ensuring a positive and memorable experience.
  • Lead and Coach a Team: Coach and lead a team of front desk staff, providing guidance and support to ensure excellent service delivery.
  • Assist in Hiring and Training: Assist the Front Desk Manager in hiring, training, and supervising staff to ensure a high-performing team.
  • Maintain a Clean and Organized Lobby: Ensure the lobby area is clean, organized, and welcoming to members and guests.
  • Work Flexible Hours: Be available to work flexible hours, including opening shifts and weekends, to meet the needs of the business.
Requirements:
  • Previous Customer Service Experience: A minimum of 2 years of experience in customer-facing roles, with a proven track record of delivering exceptional service.
  • Reliable and Professional: Demonstrate reliability, professionalism, and a strong work ethic, with excellent communication and interpersonal skills.
  • Computer Literate: Proficient in using computer systems and software, with the ability to learn new systems quickly.
  • Interest in Health and Fitness: A genuine interest in health, fitness, and wellness, with a passion for delivering exceptional service in a fast-paced environment.
What We Offer:
  • Competitive Salary and Benefits: A competitive salary and benefits package, including comprehensive health insurance, 401(k) matching, and paid time off.
  • Complimentary Club Membership: A complimentary club membership, allowing you to experience the Equinox lifestyle firsthand.
  • Discounts on Equinox Products and Services: Discounts on all Equinox products and services, including personal training, private Pilates, spa services, and retail items.


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