Member Services Specialist

1 month ago


Sioux Falls, United States Greater Sioux Falls Chamber of Commerce Full time
Job DescriptionJob Description

POSITION SUMMARY PURPOSE

The Member Services Specialist coordinates communication with Chamber members, creates digital assets and provides administrative support as requested.

REPORTING RELATIONSHIP: Reports to Vice President of Member Services

QUALIFICATIONS

  • Excellent written and verbal communication skills.
  • Strong organizational and planning skills.
  • Excellent time management skills.
  • Excellent interpersonal and customer service skills.
  • Strong attention to detail and problem-solving skills.
  • Ability to learn and utilize custom software for creating emails, editing webpages, and producing basic graphics.
  • Ability to take initiative and work independently.

RESPONSIBILITIES AND DUTIES

  • Write, edit and proofread materials for distribution to members.
  • Produce graphics using established templates.
  • Manage social media, including content creation and scheduling across multiple channels.
  • Create, edit and distribute emails to members using established templates.
  • Edit and maintain organization’s websites and ensure content is up to date.
  • Prepare and send routine physical mailings.
  • Coordinate placement, tracking and invoicing of digital advertisements.
  • Maintain records within organization’s Customer Relationship Management system. Includes routine data entry, generating reports and logging contacts.
  • Serve as back up for receptionist duties, welcoming guests and fielding phone calls in a positive manner.
  • Provide administrative support to team members to ensure efficient workflow.
  • Coordinate special projects and perform other duties as assigned.

EDUCATION AND EXPERIENCE

  • Post-secondary degree/certification required.
  • Proficiency in Microsoft Office products.
  • Experience in using digital platforms to edit/maintain websites, produce emails and create basic graphics is preferred but not required.

PHYSICAL REQUIREMENTS

  • Prolonged periods of sitting at a desk and working on a computer, with intermittent walking and climbing stairs.
  • Able to lift 20 pounds periodically, while squatting and/or bending.
  • Hold a current driver’s license.

TO APPLY: To apply, send cover letter, resume and list of references to Jennie Doyen at jdoyen@siouxfalls.com.



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