General Services Specialist

3 months ago

Sioux Falls, United States IMKO Full time
Job DescriptionJob DescriptionIMKO Workforce Solutions is hiring a General Services Specialist for one of our client companies. The General Services Specialist is responsible for inbound & outbound mail processing, document imaging, & other administrative responsibilities. The General Services Specialist will also use inbound & outbound mail & imaging equipment to process incoming & outgoing documents for clients including both physical and digital correspondence. This position is also responsible for making designated corporate information available to users digitally by researching, preparing, scanning, indexing, & delivering incoming mail, physical & web-based documents, faxes, emails, & printed documents. Pay is $16.00 per hour.
Responsibilities:
  • Sort, open, & prepare incoming documents for scanning in accordance with department procedures, quality & time standards, including delivery to internal departments
  • Prepare & index incoming documents in accordance with department procedures, quality & time standards, including delivery to internal departments
  • Use multiple web-based tools to research and determine policy numbers to assign to paperwork received via mail, fax, web, or email.
  • File documents in accordance with established procedures and guidelines.
  • Maintain records in fiche, digital, and paper form and become knowledgeable of all company numbers in reference to policies or agent’s
    names or codes.
  • Perform routine quality control checks on departmental functions in accordance with established procedures and guidelines to ensure
    tasks are consistently completed in the correct manner as directed by up line.
  • Operate scanning equipment used to create digital images using established procedures and guidelines.
  • Perform data entry tasks by indexing digital images of mail, faxes, emails, and web-based documents in accordance with established
    procedures and guidelines, focusing on 100% accuracy.
  • Update limited customer information in the system of record.
  • Process inbound and outbound deliveries including UPS and FedEx.
  • Operate mail equipment used for processing inbound and outbound mail, following safe operating procedures, quality control initiatives,
    and production time standards.
  • Work closely with other departments to ensure accurate administration of customer requests through timely turnaround of e-mails, phone
    calls, internal mail deliveries, and outbound mail responsibilities.
  • Cross-train where necessary to provide overall department and team support.
  • Promote teamwork by supporting team members and sharing knowledge using the corporate shared values as the guide for all
    interactions.
  • Assist with testing of system enhancements or conversions, including all steps necessary for implementation as well as follow-up of any
    items after implementation.
  • Assist with Record Retention initiatives in accordance with established procedures and guidelines.
  • Assist management with training new employees.
  • As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected to meet the
    business service levels and workflow demands.
  • Other duties as assigned
Requirements:
  • High School Diploma or equivalent preferred
  • 1-2 years mail room, imaging, or other related administrative experience preferred
  • Due to the financial nature and level of accountability of this position, a credit and criminal background check is required
  • Strong Computer Skills
  • Good written & verbal communication skills
  • Demonstrated ability to work in a fast-paced environment with a high volume of work with minimal errors; high attention to detail
  • Proven ability to multitask and efficiently navigate through multiple network systems throughout the day to locate alpha,
    agency, and policy lookups
  • Strong problem-solving skills and adapt to frequent change
  • Ability to work efficiently and independently
  • Excellent organizational skills
  • Ability to sit or stand for long periods of time
  • Ability to lift and/or team lift 30 to 35 pounds on a regular basis

Apply today to confidentially discuss & to learn more
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