Bilingual Office Clerk

1 month ago

Charlotte, United States Kimbrell's Furniture Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Employee discounts
  • Health insurance
  • Paid time off

Office Clerks are the liaison between Kimbrells Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers.

This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.

Responsibilities:
  • Interact with customers diligently, courteously, and professionally while collecting payments.
  • Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
  • Follow set strategies for collection procedures.
  • Monitor accounts to identify outstanding debts.
  • Ability to gather and verify customers personal and credit information.
  • Retain customer loyalty while initiating processes for the collection of payments.
  • Maintain and update records of customers from whom collections are made.

Requirements:
  • Proven experience or similar role.
  • Cooperation and the ability to work in a team setting is a vital skill required for this position.
  • Knowledge of billing procedures and collection techniques.
  • Working knowledge of MS Office and databases.
  • Patience and ability to manage stressful work situations.
  • Excellent communication skills (written and oral).
  • Office experience
  • Problem-solving skills.
  • Weekend and Holiday availability.
  • Must be Bilingual ( Spanish)

*The above listed are a few of the duties and responsibilities associated with the Credit Clerks role and are not intended to be a comprehensive list of all duties*

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