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Field Service Technician

4 months ago

Wixom, United States Kennedy Industries Full time
Job DescriptionJob Description

Role: Field Service Technician

The Field Service Technician role requires excellent teamwork, communication, and rapport working in a team environment to build long-lasting relationships, servicing end users in the municipal water, wastewater, and industrial markets. This role will require repair, troubleshooting, and start and field service for pumps, motors, variable speed drives, PLC, and other products that Kennedy Industries provides to our customers. The Field Service Technician is responsible for helping clients install, repair, and maintain equipment. This role shows customers how to use, support, and operate their equipment. The Field Service Technician will troubleshoot and advise the customer on how to use the equipment, build relationships with customers, and follow company procedures. An essential part of this role is creating reports on customer service calls for customers and company records as a best business practice.


Essential Functions

  • Create reports of the customers they serviced that day
  • Perform duties in confined spaces
  • Follow all of the company's procedures
  • Demonstrate how to use the equipment
  • Troubleshoot any problems the customers are having
  • Meet all the appointments on a given day
  • Respond quickly to customer problems
  • Advise customers on the equipment
  • Make equipment recommendations to customers
  • Demonstrate ability to test various electrical equipment using multi-meters, meggers, etc.

Minimum Qualifications

  • Minimum two years of experience troubleshooting and repairing submersible, centrifugal pumps, and controls; not required but is a plus
  • Proficient with Microsoft office programs; MS word, Excel, PowerPoint
  • Basic knowledge of electrical controls and motors knowledge
  • Strong written and verbal communication skills
  • Ability to remain professional and courteous with customers at times
  • Must be available to work occasional nights, holidays, and weekends
  • Travel out of state during road jobs is required on occasion
  • Valid Michigan driver's license and a good driving record

Physical Demands

  • The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Regularly required to sit or stand, reach, bend, and move about the facility
  • Capable of lifting 40 lbs.

Work Environment:

  • The work environment characteristics described represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Office: Standard office equipment; work usually performed in an office setting free from disagreeable elements.
  • In-Field: Construction-type work environment, OSHA, and safety train field protocols in a field service environment
  • Standard weekly job hours: 40-50 hours



The company is committed to equal employment opportunity. The company will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to, age, ancestry, childbirth or related medical condition; citizenship; color; creed, familial status; gender expression; gender identity; genetic information; height; weight; marital status; national origin; physical or mental disability or handicap; pregnancy; race; religion; sex; sexual orientation; uniform service member status or veteran status; or any other characteristic protected by applicable federal, state, or local laws.



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