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Appointment Coordinator

3 months ago

Saint George, United States Findlay Volkswagen St. George Full time
Job DescriptionJob Description
  • Determine customer’s primary concern and schedule the necessary appointment;
  • Establish and maintain great customer relationships that encourage repeat and referral business;
  • Work as a team player and uphold the company’s standards of professionalism and integrity;
  • Develop and maintain a knowledge base of the evolving products, services and needs of the dealerships;
  • Answer all incoming customer calls promptly and professionally;
  • Document conversations and update customer records after each interaction;
  • Setting service appointments;
  • Work cooperatively with the service and other internal teams;
  • Other duties as assigned;
  • Communicate with callers and visitors in a professional, friendly, and efficient manner.
  • Punctual nature and ability to handle schedule flexibility and dynamic work environment;
  • Professional appearance and eager to improve on all aspects;
  • Valid driver’s license and clean driving record;
  • Communicate with callers and visitors in a professional, friendly, and efficient manner;
  • Other duties as assigned;
  • Strong record of positive customer satisfaction;
  • Proficient computer skills.
  • Type memos, correspondence, reports, and other documents;
  • Must be energetic, enthusiastic and team oriented;
  • Work cooperatively with the service and other internal teams;
  • Set Service Appointments;
  • Previous outbound sales or cold calling experience required;
  •  Must be 18 years or older.
  • Strong customer service skills: problem solving and communication (written and verbal);